“Hello, I am new with HelpDesk. I have linked incidents that I can now push the status from the parent to the child. However when I close a Parent/Child the Child does not get the comment that was entered in the parent. I need the child to have the same comment as the parent when closed.   Any...”

“When I have an incident the is overdue and the priority is changed from Low to Minor the due date does not extend the due date by 14 days as set in Incident Rule - Set Due Date - Minor Priority The due date does not change at all.   When ALL of these are TRUE    When ALL of...”

“Hello All,   I am having some problems with my helpdesk solution 6.0 SP3.  Yesterday I had accidentally powered down the powervault that was hosting the database and since then after booting it back up and reconnecting it back to our server that hosts it the NS server does not want to pick...”

“I have two machines giving me the same error. Both machines have worked fine up until now, I have not changed anything. The error I am getting is 35-Error calling externalobject function logon at line 53 in function wf_validate_zetafax of object...”

“Today I went to "Admin > E-mail Templates > List E-mail Message Templates" and the page is completely blank! I only have the "New" option to create a new E-mail Template. I looked at the email_message table in the Altiris_Incidents database and all of them are listed...”