“ First of all I think the fact that you can no longer access the History of your Helpdesk6 Incidents via Servicedesk7 is ludicrous.  Is Symantec trying to lose its customers all together?  Over the years we have saved a tremendous amount of knowledge/History in Helpdesk6 and now that we migrated to...”

“ Hi, I am having the issues mentionned in TECH article 145515.  I am going to put in place the Business Rules to stop the comments from being bigger than 4000 caracters.  What I am wondering is how old tickets with more then 4000 caracters will affect the system?  I know that Symantec has a que...”

“ OK folks.  I need help.  I have tried everyone except the Connect Community; Microsoft for IIS, Symantec for NS/Helpdesk.  I am hoping someone else has seen this error and has a fix or suggestion. We had a Helpdesk physical server that we rebuilt a similarly fresh install on a VM server.  We i...”

“ We were on GroupWise 7.0.3 and we had it setup somehow so that when Helpdesk (ver 6.0.308) would process emails from our GroupWise Inbox, it would only create new tickets for the new emails received since the last time Helpdesk processed the Inbox (interval set to the default of 60 secs). Emails i...”

“ Hi All, I am currently running SEPM 11.0.6200.754 (RU6 MP2) and plan to upgrade to RU7 Under fileconnect, I've downloaded two zip files:   Symantec_Endpoint_Protection_11.0.7_MP1_Xplat_EN_DVD.zip Symantec_Endpoint_Protection_11.0.7_Xplat_EN_DVD.zip   Which one shou...”