“ I need a solution Hi, I want to change the notifications sent to final users when a ticket is created. I need to changed it to my language. The problem is that I have searched a lot where to do it, and i haven't foun...”

“ I would like to use some custom data in the SD.Changemanagementsimplerequest form but If I put the custom data in the SD.Data I can not see it in the Project. If I do the same steps to the Incident Management I can see the data Regards SD 7.1 SP2 Change Management no longer uses SD.D...”

“ Hello everyone,     Using SD 7.1.2...   we are trying to get off Altiris 6 Help Desk solution and one of the MAJOR fields we did a lot off of was Last Modified.   Well...  They want it in 7 and only thing we can find is last posted.   If I bring that up in a report for incidents management/tas...”

“ I would like to use a grip component in the general incident form to save data and after that I would like to see that information in a grid in the process manager or ahother project. In other word save the data in the database and use it in other grip. Do you know how to do this? Rega...”

“ We just got a PowerPoint from Symantec informing us of the update coming later this year and it's now been confirmed that the ServiceDesk workflows will now be restricted and customers will no longer be able to customize them. This is a huge impact to us as we've customized Service Desk ...”