“Just sharing some information for early adopters - when upgrading from SD 7.5 to SD 7.5 MP1 I recieved a big red message "The Administrator username format is incorrect, email format is required (Example:admin@symantec.com).".  This occured on the page where you define the admin...”

“Does anyone know what permission I need to grant users or groups so that they may delete reports in ServiceDesk? We have some folks who may create and edit reports, but they are unable to delete those same reports. They have to send me a request, and I need to log in as an administrator in order to...”

“ServiceDesk 7.5 MP1 documentation Document Location Symantec™ ServiceDesk 7.5 MP1 Release Notes http://www.symantec.com/docs/DOC6515 Symantec™ ServiceDesk 7.5 MP1 Implementation Guide http://www.symantec.com/docs/DOC6513 Symantec™ ServiceDesk 7.5 MP1 User...”

“Hello all,  How is possible to assign a ticket using Advanced Incident form to an individual technicain/engineer, not to a service queue in service desk 7.5. I know that this was possible in earlier version. How this is done in this version? thanks, ...”

“Hello I can't upload a file in a opened incident. The unique alternative that I found was give the admin permissions to the user (No, I won't do it), or add the user to the permissions of the incident, in documents, but if I do it, I will need to do it in all incidents, one by one. I need a...”