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new discussion 22 May 2015
Hi I have an odd issue. As I have been implementing servicedesk so I have been adding custom data fileds using the generator. I did this fine with Incident Management and can write and read using the ProcessID.  I have come to do the same in Change Management and created the library, which I have used to wite data to the new table which I can see in my modified process view page. ...
updated blog entry 22 May 2015
We just held our second User Summit in Salt Lake City, Utah! This was one of the most exciting and fun events I have been a part of since joining Altiris over ten years ago. We kicked things off with a Live Webcast to officially launch IT Management Suite 7.6 and Ghost Solution Suite 3.0. Following the webcast, we had 12 break-out sessions and 4 hands-on labs.  Special ...
updated discussion 22 May 2015
I've been trying for a couple of days to install teh IT Management Suite using SIM, however, whenever I load SIM, the "Install new products" option is greyed out.  The only option is "Create installation package", which I have done several times.  Running the zip file this process creates appears to install something, but when it's done, it just reloads SIM with the same effect. ...
updated article 22 May 2015
2015 User Summit held March 2-5 Session: Leveraging SSL Certificates in the SMP Environment (Presentation) Presenter: Brian Sheedy and Tomas Chinchilla, Symantec The video for this session will be posted soon. Check back for the link.
new discussion 22 May 2015
thru myworkflow, there are forms which are populated by the end user. i have a 'start over' button which basically loops back to the initial form. however, the data is saved in a cookie. when the user advances to the forms that were filled prior, the information still resides. how can i delete the cookie for this so that the slate is wiped clean? could i force all data to ...
new discussion 22 May 2015
Hi I have an odd issue. As I have been implementing servicedesk so I have been adding custom data fileds using the generator. I did this fine with Incident Management and can write and read using the ProcessID.  I have come to do the same in Change Management and created the library, which I have used to wite data to the new table which I can see in my modified process view page. ...
updated discussion 22 May 2015
I've been trying for a couple of days to install teh IT Management Suite using SIM, however, whenever I load SIM, the "Install new products" option is greyed out.  The only option is "Create installation package", which I have done several times.  Running the zip file this process creates appears to install something, but when it's done, it just reloads SIM with the same effect. ...
new discussion 22 May 2015
thru myworkflow, there are forms which are populated by the end user. i have a 'start over' button which basically loops back to the initial form. however, the data is saved in a cookie. when the user advances to the forms that were filled prior, the information still resides. how can i delete the cookie for this so that the slate is wiped clean? could i force all data to ...
updated discussion 21 May 2015
I have an HP 8440p that is using PXE boot and will bring me to the Altiris 7.5 Initial Deployment Menu screen, and will deploy Windows 7 with no problems.  However I have another HP 8440p laptop and it gives me the pxe-m0f exiting intel boot agent error message what happens if you don't know the old computer name, how can you find what the DNS name was so that you can remove the agent ...
updated article 22 May 2015
2015 User Summit held March 2-5 Session: Leveraging SSL Certificates in the SMP Environment (Presentation) Presenter: Brian Sheedy and Tomas Chinchilla, Symantec The video for this session will be posted soon. Check back for the link.
new article 22 May 2015
One click virtual partition feature in GSS 2.5.1 A One-Click Virtual Partition is a zip file, an executable, and a shortcut that runs the executable with the zip file as a parameter. You can store this on a network share and run it from the destination machine simply by clicking the shortcut. One-Click Virtual Partition. . How to create one click virtual partition Open Ghost Boot Wizard ...
updated article 21 May 2015
The goal of this article. To give an overview on how reset Password project works, what are the prerequisites for it to work properly and what does the process look like from the user/technician/administrator side. The goal is not to give an extensive overview of what is possible with the project, a detailed component-by-component details or how to modify it to your needs. With some ...
updated article 21 May 2015
The goal of this article. To give an overview on how Request Access to Network Share project works, what are the prerequisites for it to work properly and what does the process look like from the user/technician/administrator side. The goal is not to give an extensive overview of what is possible with the project, a detailed component-by-component details or how to modify it to your needs. ...
updated article 21 May 2015
In this Article I will show you how to use a custom data type within the Script Component. So you've created a "User Defined Type" from the Authoring section in a  Workflow Integration Component  UserDefinedType    TextProperty (Text)    IntegerProperty (Number (integer)) Make sure to note the ...
new article 21 May 2015
As of SMP 7.6, the NS Agent for Mac includes a native pkg file to install the agent. This method is in addition to the previous methods of installing the NS Agent for Mac using a bootstrap or the native package files. One purpose for providing a pkg installation file is to allow end users to install the agent without opening the Terminal.app. Most end users are already familiar with ...
updated blog entry 22 May 2015
We just held our second User Summit in Salt Lake City, Utah! This was one of the most exciting and fun events I have been a part of since joining Altiris over ten years ago. We kicked things off with a Live Webcast to officially launch IT Management Suite 7.6 and Ghost Solution Suite 3.0. Following the webcast, we had 12 break-out sessions and 4 hands-on labs.  Special ...
updated blog entry 22 May 2015
The integration of IT Analytics with the Altiris has improved significantly on the 7.5 platform, and I expect that moving to 7.6 will show more boons once I get the time to test it. One of the struggles we have had with IT Analytics integration is with security. You see, it's quite easy to be misled that all is well when provisioning your security groups in the console, when in fact it might ...
updated blog entry 20 May 2015
The Beta version of Ghost Solution Suite 3.0 is now available. Sign-up to participate in the beta here. To help you get up to speed as quickly as possible, we are creating several "How-to" videos and will be posting links to each of them on this page and adding them over time. Ghost Solution Suite 3.0 - "How-to" Videos: Custom Installation of Ghost Solution Suite ...
updated blog entry 20 May 2015
To make it easier to find past and upcoming webcasts related to Symantec Endpoint Management solutions, I'm creating this blog post and will keep it updated over time. The links below for past webcasts will include the recording and Q&A. The links for upcoming webcasts will send you to the registration page. Enjoy! Webcast Topic: Workspace Streaming 7.5 SP1 Date: March 19, ...
updated blog entry 19 May 2015
We held our second in our series of "How-to" webcasts for Ghost Solution Suite 3.0 on April 22. Download or playback the Webcast here: https://symantec.webex.com/symantec/lsr.php?RCID=4fc596faf6734755863aa6e594ef1500 Download the slides from the Webcast See attached pdf (scroll to the very bottom of this post) Q&A See the transcript ...
updated blog entry 19 May 2015
With the upcoming release of Ghost Solution Suite 3.0, we are holding regular "How-to" webcasts to help users get up to speed on this new solution as quickly as possible. Before you attend any of the "How-to" webcasts, please be sure to sign-up and begin testing the GSS 3.0 Beta. Here's the webcast schedule: March 25 April 22 June 3 July 15 August 19 I will update this post with links ...
blog entry comment 18 May 2015
new blog entry 15 May 2015
Configure a Code (Script) Component as such: // Using namespace (one per line): System Symantec.SymQ LogicBase.Core.Messaging LogicBase.Core.Messaging.Implementations // Source code: string connectionString = ""; try { IMessageExchange exchange = MessageExchangeFactory.GetExchange(SymQConstants.Q_CONFIG); Message message = exchange.Get("SymQ_Local_Defaults"); ...
updated download 22 May 2015
I often like to quote Mark Twain "It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so.". This is true for many areas of life, and just as true with IT and Altiris Endpoint Management. So let me introduce the Pinger tool for Altiris CMDB. A tool to find out if inactive computers on the CMDB are really inactive or have an agent out of order or ...
updated download 14 Apr 2015
Table of content Introduction Command line help Samples Conclusion References Document history Introduction In order for a computer to download a package it needs to connect to the SMP GetPackageInfo.aspx interface, and to provide a properly formatted xml requested, in order to receive a set of codebases which will point it to package server(s) snapshot files and download locations. Before ...
updated download 13 Apr 2015
Here is the part 2 of the self-extracting archive.
updated download 13 Apr 2015
Please download both Part 1 and Part 2. Rename Part 1 from ZIP to .EXE. Rename Part 2 from ZIP to RAR. Copy both files into one folder and run the Part 1. It is a self-extractable archive. After the extraction you should get one EXE file of around 250MB. Lunch it on your NS 6.x to install RS 6.2 SP4 Beta.
updated download 09 Apr 2015
Upon request from Intel, we've added properties to our Out of Band Discovery Tool. The screenshot below illustrates what properties were added to the tool: Symantec Out-of-Band Discovery Utility v1.1 OOB Discovery Utility is a stand-alone package that helps you check the endpoints in their environment and detect client computers with support of OOB technologies. OOB Discovery Utility does the ...
updated event 06 May 2015
  The next meeting of the New York Area Symantec Endpoint Management User group will be held on Wednesday May 27, 2015 from 8:30 AM until 11:30 AM at the New York Times building, 620 8th Avenue 15th Floor.   This is a great opportunity to network with IT professionals from around the NYC area to discuss issues that I am sure we have in common.     For ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Hartford! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get hands-on ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Tampa! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get hands-on ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Sacramento! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get hands-on ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Bellevue, WA! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Columbus! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get hands-on ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Southfield! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get hands-on ...
updated video 29 Apr 2015
In this presentation, we will preview the new capabilities in the Altiris platform provided by Bomgar technology with a focus on their integrated solution with ITMS 7.6 and how you can drive down support costs, improve end user satisfaction and manage any device in your organization – no matter where it is!
updated video 13 Apr 2015
This silent video is about how to boot a Mac client to Netboot Part 2. For Mac, the folder uses the Netboot image to boot the Mac client computers to the automation environment. To download this video for viewing, right click the mp4 file and choose "Save link as"
updated video 13 Apr 2015
This silent video is about how to boot a Mac client to Netboot Part 1. For Mac, the folder uses the Netboot image to boot the Mac client computers to the automation environment. To download this video for viewing, right click the mp4 file and choose "Save link as"
updated video 16 Mar 2015
In this screencast Rasmus Ronlev, Lead Solution Architect for ITS Partners will walk you through some visible and valuable feature changes in ITMS 7.6 at both the server and client level. If you would like to watch in HD, you can view it here. To learn more, be sure to visit us our website.
new video 13 Mar 2015
THE CHALLENGE Advancements in consumer product and delivery experiences have set high expectations for corporate IT. Today’s employees expect the service desk to know everything about everything connected to the corporate network, and to provide real time delivery on requests. The employees are often disappointed by opaque handoffs, unexplained delays, and lack of consistency. IT’s default ...
new idea 20 May 2015
Mozilla Firefox 38.0.1 Thanks
new idea 15 May 2015
I have a customer that would like to create an email (http://www.symantec.com/connect/forums/emailing-deployment-server-task-f...) that runs when a job fails while using NS 7.5. We found that the few tokens provided for job and tasks inside the Notification Server do not include the ones required to create this email. We think that it would be a good idea to add the tokens required to make ...
new idea 14 May 2015
In Altiris 7.5 HF5 and below deleting images that are no longer needed is a three step process and is very cujmbersome and also varies based on the type of image you are deleting. Deploy Image:. Settings/All Settings/Deployment and Migration/Disk Images - delete deploy image not needed. Then manage All Resorces/Default/All Resources/Software Component/Image Resource - select images not needed. ...
new idea 07 May 2015
Would be great to have support for some kind of NAS to be able to run Symantec Management Agent and use it as a package server. This could be a great solution for small sites with low bandwith.
new idea 05 May 2015
Creation of the exams for the solutions below Symantec ServiceDesk Workflow Solution Best Regards, André Florencio andre.florencio@wtrservices.com.br
new idea 29 Apr 2015
In SMP 7.6, there should be a way to "rip-and-replace" the agent for clients that are known to have issues with a single agent or multiple agents.  This would be one single task that is run on the ailing agent that removes all the agents, cleans the registry and reinstalls. Thanks!
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