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updated discussion 05 May 2015
Hello We are trying to do Scripted OS Installation in DS 7.6 and in first attempt only we facing error. PXE-E53 No boot filename received
new idea 05 May 2015
Creation of the exams for the solutions below Symantec ServiceDesk Workflow Solution Best Regards, André Florencio andre.florencio@wtrservices.com.br
updated discussion 05 May 2015
Hello We are trying to do Scripted OS Installation in DS 7.6 and in first attempt only we facing error. PXE-E53 No boot filename received
updated article 04 May 2015
The links to the IT Management Suite 7.6 product documentation are as follows: IT Management Suite 7.6 Hotfix IT Management Suite 7.6 HF1 Release Notes DOC8505 IT Management Suite 7.6 IT Management Suite Release Notes DOC8113 Platform Support Matrix 6.x/7.x HOWTO9965 Agent and Plug-in versions HOWTO110222 Planning for Implementation Guide DOC8038 Installation and Upgrade ...
updated article 27 Apr 2015
What is Endpoint Management? The Symantec Endpoint Management software family of products powered by Altiris technology can help you drive down IT costs, improve efficiencies with comprehensive configuration management, take control and automate your IT infrastructure, and much more. CLIENT MANAGEMENT IT Management Suite Voluntary Product Accessibility Template (VPAT) Common Criteria ...
new article 23 Apr 2015
Tasks have an advanced option to collect output data. This data is what would appear on the client computer's screen if one were watching the task execute real-time or if one manually executed the task in a shell window. The option is found on the task edit screen's Advanced window, on the 'Script' tab. It is a checkbox labeled' Save script output with task status'.  Task output data ...
updated blog entry 04 May 2015
Packages from Software Management Solution 7.x Sometimes user wants to change location of packages on "Package Server" machine and don't want to use a C:\ system drive for package location. By default "Package Server" downloads packages and stores them on C:\ drive, where "Symantec Management Agent" is installed, but you can change this default location and change it to another one, for ...
new blog entry 29 Apr 2015
The last couple of days saw me chasing my tail trying to find the cause of this peksy error in our SMP7.5 event logs, Failed to perform a collection membership update on the collection 'Computers: Windows 7' (c9cbc196-42a4-464c-9730-a1f0eb0ac0b9). An unhandled exception has occurred. Delta membership update failed. I checked out the filter in question, 'Computers: Windows 7' , and ...
new blog entry 27 Apr 2015
"How to create custom SMP Console menu where will be all required web parts in one place" 1. There is a list of available "Web Parts" in SMP Console, where you can set appropriate settings for each web part and take URL of appropriate Web part to create own custom menu. Here is a list of all available web parts in ITMS 7.5.x For example I've opened a "Task Computers and Devices" web part ...
updated blog entry 27 Apr 2015
I recently had a problem where a server side (Altiris DS) script was outright failing to run giving an error 1314 - A required privilege is not held by the client. If the job was run on a client, it worked first time. I did a little searching and saw this article on the support forums: http://www.symantec.com/connect/forums/running-ser... There didn't appear to be an ...
updated blog entry 23 Apr 2015
We held our second in our series of "How-to" webcasts for Ghost Solution Suite 3.0 on April 22. Download or playback the Webcast here: https://symantec.webex.com/symantec/lsr.php?RCID=4fc596faf6734755863aa6e594ef1500 Download the slides from the Webcast See attached pdf (scroll to the very bottom of this post) Q&A We are still finishing up answering all of the questions that came ...
new blog entry 20 Apr 2015
IT Management Suite 7.6 HF1 is available through SIM. The release has the following highlights:     Support for RHEL 5.11 and 6.6 Support for Microsoft SQL Server 2008 R2 SP3 Fixes for several customer issues Easier ways to import the third-party certificate to Internet gateway OpenSSL is upgraded to version 1.0.1m New check box for the Deploy Image task You can ...
updated download 14 Apr 2015
Table of content Introduction Command line help Samples Conclusion References Document history Introduction In order for a computer to download a package it needs to connect to the SMP GetPackageInfo.aspx interface, and to provide a properly formatted xml requested, in order to receive a set of codebases which will point it to package server(s) snapshot files and download locations. Before ...
updated download 13 Apr 2015
Here is the part 2 of the self-extracting archive.
updated download 13 Apr 2015
Please download both Part 1 and Part 2. Rename Part 1 from ZIP to .EXE. Rename Part 2 from ZIP to RAR. Copy both files into one folder and run the Part 1. It is a self-extractable archive. After the extraction you should get one EXE file of around 250MB. Lunch it on your NS 6.x to install RS 6.2 SP4 Beta.
updated download 09 Apr 2015
Upon request from Intel, we've added properties to our Out of Band Discovery Tool. The screenshot below illustrates what properties were added to the tool: Symantec Out-of-Band Discovery Utility v1.1 OOB Discovery Utility is a stand-alone package that helps you check the endpoints in their environment and detect client computers with support of OOB technologies. OOB Discovery Utility does the ...
updated download 27 Mar 2015
Table of content Introduction Presenting the AssetPrintView page Installing the files Creating the right click action Using the right click action Conclusion References Introduction Asset Management Solution offers a print-preview (and download as word file) for a three specific asset types (Purchase Request, Purchase Orders and Invoices) however there is no possibility to custom-design a ...
updated download 27 Feb 2015
Introduction A few years ago, I posted to Symantec Connect our vbscript which triggers an audited Windows Update at the close of our computer build process. http://www.symantec.com/connect/downloads/vbscript-windows-updates The critical feature of this script was that it provided us a patching process which had a definitive start and end. This allowed us to streamline ...
updated event 30 Apr 2015
  The next meeting of the New York Area Symantec Endpoint Management User group will be held on Wednesday May 27, 2015 from 8:30 AM until 11:30 AM at the New York Times building, 620 8th Avenue 15th Floor.   This is a great opportunity to network with IT professionals from around the NYC area to discuss issues that I am sure we have in common.     For ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Hartford! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get hands-on ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Tampa! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get hands-on ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Sacramento! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get hands-on ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Bellevue, WA! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Columbus! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get hands-on ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Southfield! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get hands-on ...
updated event 13 Apr 2015
NetX a Symantec Authorized Training Partner (ATP) delivers Instructor-led Training Classes either on-site or remotely.  We offer over 20 different Symantec Classes, for a complete list please visit netxinc.com/training Attend from your home, office or one of our convenient locations.   Our training classes are Guaranteed to Run, We Never Cancel!  Symantec Client Management ...
updated video 29 Apr 2015
In this presentation, we will preview the new capabilities in the Altiris platform provided by Bomgar technology with a focus on their integrated solution with ITMS 7.6 and how you can drive down support costs, improve end user satisfaction and manage any device in your organization – no matter where it is!
updated video 13 Apr 2015
This silent video is about how to boot a Mac client to Netboot Part 2. For Mac, the folder uses the Netboot image to boot the Mac client computers to the automation environment. To download this video for viewing, right click the mp4 file and choose "Save link as"
updated video 13 Apr 2015
This silent video is about how to boot a Mac client to Netboot Part 1. For Mac, the folder uses the Netboot image to boot the Mac client computers to the automation environment. To download this video for viewing, right click the mp4 file and choose "Save link as"
updated video 16 Mar 2015
In this screencast Rasmus Ronlev, Lead Solution Architect for ITS Partners will walk you through some visible and valuable feature changes in ITMS 7.6 at both the server and client level. If you would like to watch in HD, you can view it here. To learn more, be sure to visit us our website.
new video 13 Mar 2015
THE CHALLENGE Advancements in consumer product and delivery experiences have set high expectations for corporate IT. Today’s employees expect the service desk to know everything about everything connected to the corporate network, and to provide real time delivery on requests. The employees are often disappointed by opaque handoffs, unexplained delays, and lack of consistency. IT’s default ...
new idea 05 May 2015
Creation of the exams for the solutions below Symantec ServiceDesk Workflow Solution Best Regards, André Florencio andre.florencio@wtrservices.com.br
new idea 29 Apr 2015
In SMP 7.6, there should be a way to "rip-and-replace" the agent for clients that are known to have issues with a single agent or multiple agents.  This would be one single task that is run on the ailing agent that removes all the agents, cleans the registry and reinstalls. Thanks!
new idea 28 Apr 2015
Hi, I was discussing with my colleague about some of our locations where there are no IT or these places really difficult to maintain and/or provide some hardware. And I got this idea:  Why not having Raspberry PI2 inexpensive boxes for these location. It sounds crazy but think about it: - Task servers don't need powerfull machines to operate, - Linux computers can offer good PXE ...
new idea 24 Apr 2015
Please add Microsoft security advisory KB2960358 to patch management 7.5 (PMimport). I saw a reference that this was included in MS14-A05 but when I look at the KB included in that bulletin KB2960358 is not there and I do not see where it has been superseded. Thanks
new idea 22 Apr 2015
Ruleset executed is defined as a Process Message in the History. However, this contains a lot of unneeded information which would be nice to exclude from the History using the Filter.  If we exclude all Process Message, we also exclude too much, like Send Email and so. Would be nice to define Rulesets in a different way so that they can be excluded from the filter in the History.
new idea 20 Apr 2015
Dear Symantec, I am really enjoying the changes to SMP in version 7.6 - the product is much easier to use and includes fantastic functionality that customers have been asking for for ages! However, I would like to ask for the future ability to further customize the Resource Types. At the moment, we can create a new resource type and then add Data Classes and Resource Associations, but we ...
new idea 15 Apr 2015
When creating email templates and rules, you use a drop down to choose what you want to include such as processID, AffectedUser, etc. Parsing the "affecteduser" option to use their first name only would be more personalized and give the user a warm and fuzzy. So, it would go like this: Hello John, Your ticket (processID) has been [opened][closed][changed]. Thank you, Support team Currently ...
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