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updated discussion 07 Jul 2015
I enabled the pcAnywhere agent upgrade/install policies after upgrading my server from SMP 7.1 to 7.5 SP1.  However, I can't seem to get pcA working again as it continually asks for a reboot on a couple of my PCs and other workstations as well in our environment.  Furthermore it appears to crash IE in the process. When I try to initiate a remote control session, looks like pcA ...
updated blog entry 07 Jul 2015
This issues raised in *this* thread are now out-of-date and inaccurate. Please read the detailed blog on this issue by DS Product Manager David Evans, which superscedes my post. Important announcement for Altiris Deployment Solution 6.9 customers This blog also contains a link to a comprensive, updated licensing FAQ. This covers most ...
updated discussion 07 Jul 2015
I enabled the pcAnywhere agent upgrade/install policies after upgrading my server from SMP 7.1 to 7.5 SP1.  However, I can't seem to get pcA working again as it continually asks for a reboot on a couple of my PCs and other workstations as well in our environment.  Furthermore it appears to crash IE in the process. When I try to initiate a remote control session, looks like pcA ...
new discussion 07 Jul 2015
All, I am doing my requirement gathering for my company so we can start to test/implement CEM and ran across a few questiosn I couldnt quite figure out with other forum posts or the whitepaper from Symantec. 1.  Do I have to convert my entire agentbase and SMP to use SSL(HTTPS) before I can enabled CEM and direct a few clients to use the CEM policies? 2.  If the answer is ...
new article 01 Jul 2015
Continuing our commitment to help users get the most value out of the Endpoint Management solutions, our product teams are now sponsoring twelve groups on Connect. In these groups, you will find the best how to videos, articles, and product extensions available. Sponsored groups are monitored by the people responsible for those solutions. The product teams will enhance your product experience ...
updated article 29 Jun 2015
This article will show you how to use Ghost Solution Suite 3 to take and deploy images across a network using drive mapping. This is a method that bypasses the Ghost console, and will work even if the console is inaccessible for some reason (such as a SQL or IIS issue). This method is for creating and deploying images to one machine at a time. If you have a mass deployment, Ghostcasting is a ...
updated article 29 Jun 2015
Ghost Solution Suite 3 offers an excellent toolbox to the imaging administrator. It is clearly designed to allow central management of imaging operations, but there will be times when addressing the needs of a specific department or device will necessitate using a different function of the technology, such as when the use of the network is not possible, or not desirable. Many organizations may ...
updated article 29 Jun 2015
Ghost Solution Suite 3 is a powerful suite that offers a great deal of features for imaging administrators, but using the console requires significant setup. Users of prior versions of Ghost should be familiar with the Ghostcast Server, and boot disk-based deployment. This article provides step-by-step instructions for creating the boot media necessary for this type of operation. This powerful ...
updated article 28 Jun 2015
Full OS platform support Official supportability matrices for the Symantec Management Platform and Altiris solutions included in IT Management Suite. Also, official full support statements for recently-released OS versions. IT Management Suite 6.x/7.x Platform Support Matrix Windows Embedded Standard 7 SP1 Windows 8.1 and Windows Server 2012 R2 Windows 8.1 Update 1 Windows 8.1 August ...
new article 26 Jun 2015
I created this process to collect the startup programs in Windows. It's very easy you need change only the guid data class. Good Look WMI ...
updated blog entry 07 Jul 2015
This issues raised in *this* thread are now out-of-date and inaccurate. Please read the detailed blog on this issue by DS Product Manager David Evans, which superscedes my post. Important announcement for Altiris Deployment Solution 6.9 customers This blog also contains a link to a comprensive, updated licensing FAQ. This covers most ...
updated blog entry 06 Jul 2015
Just in case you haven't already heard, here at Symantec EPM Product Management we have made an exciting strategy change in our Deployment portfolio. I want to share with you the good news and what it means to you. In short, we are further investing in the Altiris Deployment Solution 6.9 technology and have released a new product with a strong roadmap. Here are the key points you need to ...
new blog entry 01 Jul 2015
From the following Set SLA Editor dialog box: When you configure the component values for SLA Level (Level), use the value provided in the parenthesis of the SLA Level names. Do not use any additional text to avoid any error while setting an SLA. For example, use "Normal" instead of "Initial Response - Late (Normal)" from the following SLA Level names:
updated blog entry 25 Jun 2015
We held our first in our series of "How-to" webcasts for Ghost Solution Suite 3.0 on March 25, 2015. Download or playback the Webcast here: https://symantec.box.com/s/wxm73vv8k3bf4tc7k49lihnkajrgo4lh Download the slides from the Webcast See attached pdf (scroll to the very bottom of this post) Q&A We had a TON of questions (which is great!). See below for the Q & A ...
new blog entry 22 Jun 2015
A little while ago, I wrote a script which aimed to make the documentation of our Windows firewalls a bit easier. Ideally I wanted something which could be nicely cut-and-pasted into some server documentation. It needed to work across our servers, from 2003 onwards. I wrote up a version of this for Symantec Connect a few months back.  But this still required a lot of munging to ...
updated blog entry 17 Jun 2015
On June 1, 2015, we announced the general availability of Ghost Solution Suite 3.0. This new release includes many exciting new features including: Updated and expanded OS, hardware, and database support Upgraded WinPE support Introduction of the powerful Altiris Deployment Solution 6.9 console Ghost Solution Suite 3.0 is just the first stage in a long-term strategy. To learn how Ghost ...
updated download 26 Jun 2015
Have you ever been asked to deploy software with Altiris (Symantec Management Platform) but only receive a list of user accounts. I guess you did. This is also what happened to me a couple of days ago. As it happened this request was also very urgent. I managed to put together some query which I ran with the sqlcmd directly on the SQL Server. This seemed to me at that point the easiest option. ...
download comment 24 Jun 2015
updated download 23 Jun 2015
Ever wondered how to map a complex Deployment Server Console tree by interrogating the eXpress database, in order to identify the correct location of a job?    A customer recently had this requirement, so I thought that I would share the SQL we used in order to achieve this goal (ds_event_folder_tree.zip). The output lists the event_id, the job, and its DS Console location. 
new download 11 Jun 2015
Hi, I was in need for a simple user / password validation. I wanted to make a policy available for all client computers but did not want that every "normal" user could start the task. So the easiest way I thought was to have some kind of password prompt however vbscript does not allow to to mask the password so I found some vbscript examples starting Internet Explorer and use the password ...
new download 08 Jun 2015
I created this report some time ago to show all Managed computers currently cunsuming a Patch License I hope someone can get some use of this report
new download 08 Jun 2015
Hear is another nice report that shows most all the Agent & Plug-in Versions by Computer.
updated event 06 Jul 2015
Please join us for our next joint Philadelphia Endpoint Management and Security & Compliance User Group meeting on Friday, July 31st at Hershey! Breakfast will be served.  Users & family members will be welcome to attend Hershey Park following the User Group meeting: http://www.hersheypark.com/ Agenda: (Hershey Hotel) 09:00-09:30 a.m.:   Light Breakfast, ...
updated event 05 Jun 2015
NetX a Symantec Authorized Training Partner (ATP) delivers Instructor-led Training Classes either on-site or remotely.  We offer over 20 different Symantec Classes, for a complete list please visit netxinc.com/training Attend from your home, office or one of our convenient locations.   Our training classes are Guaranteed to Run, We Never Cancel!  Symantec Deployment ...
updated event 05 Jun 2015
NetX a Symantec Authorized Training Partner (ATP) delivers Instructor-led Training Classes either on-site or remotely.  We offer over 20 different Symantec Classes, for a complete list please visit netxinc.com/training Attend from your home, office or one of our convenient locations.   Our training classes are Guaranteed to Run, We Never Cancel!  Symantec Client Management ...
new event 03 Jun 2015
                                       Join Novacoast on June 23rd at 11:00am(PDT) to discuss an exciting new option to replace Symantec's Barcode Solutions. Novacoast's Barcode Solution supports more platforms, works with a wider range of barcode devices, and gives you more granular ...
updated event 06 May 2015
  The next meeting of the New York Area Symantec Endpoint Management User group will be held on Wednesday May 27, 2015 from 8:30 AM until 11:30 AM at the New York Times building, 620 8th Avenue 15th Floor.   This is a great opportunity to network with IT professionals from around the NYC area to discuss issues that I am sure we have in common.     For ...
new event 27 Apr 2015
Join ITS Partners' systems management experts for a hands-on training event in Hartford! Whether you have worked with Altiris or are just curious about its capabilities, this event is for you. This will be an open lab environment where you can: Learn about the features and capabilities of Symantec IT Management Suite, Client Management Suite and Server Management Suite v7.6 Get hands-on ...
updated video 11 Jun 2015
"Free Your IT to focus on what really matters to your business, while giving your end users the consumer e-commerce experience they’re accustomed to. Actionable Integration: ServiceNow to Altiris makes this possible with a tight integration between ServiceNow and software deployment solutions like Symantec’s Altiris Endpoint Management Platform. In this video we’ll demonstrate the recently ...
updated video 03 Jun 2015
In this video, Stu Harris of ITS Partners, goes in depth to compare asset data with inventory data in Altiris Asset Management Suite.  If you want to contact Stu Harris for more information, feel free to drop him an email at sharris@itsdelivers.com
updated video 29 Apr 2015
In this presentation, we will preview the new capabilities in the Altiris platform provided by Bomgar technology with a focus on their integrated solution with ITMS 7.6 and how you can drive down support costs, improve end user satisfaction and manage any device in your organization – no matter where it is!
updated video 13 Apr 2015
This silent video is about how to boot a Mac client to Netboot Part 2. For Mac, the folder uses the Netboot image to boot the Mac client computers to the automation environment. To download this video for viewing, right click the mp4 file and choose "Save link as"
updated video 13 Apr 2015
This silent video is about how to boot a Mac client to Netboot Part 1. For Mac, the folder uses the Netboot image to boot the Mac client computers to the automation environment. To download this video for viewing, right click the mp4 file and choose "Save link as"
updated video 16 Mar 2015
In this screencast Rasmus Ronlev, Lead Solution Architect for ITS Partners will walk you through some visible and valuable feature changes in ITMS 7.6 at both the server and client level. If you would like to watch in HD, you can view it here. To learn more, be sure to visit us our website.
new video 13 Mar 2015
THE CHALLENGE Advancements in consumer product and delivery experiences have set high expectations for corporate IT. Today’s employees expect the service desk to know everything about everything connected to the corporate network, and to provide real time delivery on requests. The employees are often disappointed by opaque handoffs, unexplained delays, and lack of consistency. IT’s default ...
updated idea 06 Jul 2015
Dear Symantec, 1-It's been long time and I think allot of people are asking the same question . how is it possible to add mac address to exception either by copy past or any ohter way doing it . 2- While running the Clientdeplyment wizard from the right up corner . In my case I am forcing client to communicate with new server , in the last step when it show the failed or suceeded windows why ...
updated idea 30 Jun 2015
Hey guys, Due to the massive resolutions in new laptops/ultrabooks the Ghostcast client looks like this (see image attached) now that image has been shrunk to 1280x800, but imagine that at 2560x1600 on a 13in screen. You can barely see the content of the Ghostcast window, so please create a new App for Ghostcast client. Thanks.
new idea 24 Jun 2015
Currently there are options to delete unused Software packages for 1 month and 1 year, but it would be more convenient to also have a 3 month option:
new idea 24 Jun 2015
I would a new report to be created in the  "Application Metering  " reports folder that shows the following columns for computers: Computer Name, User Name, Application, Installed Date, Last Used Date
new idea 18 Jun 2015
Hello, Our company is currently upgrading all of our Internet Explorer browsers to IE 11, via a managed software policy. We currently have an automated installation, and give the user up to 24 hours to defer the reboot to there machine once the installation has completed. At first we did not enforce rebooting the machine after a the installation, but we saw extrememly low ...
new idea 08 Jun 2015
Novacoast Barcode Solution - A Better Alternative                                                                         Join Novacoast on June 23rd at 11:00am(PDT) to discuss an exciting new option to replace ...
new idea 05 Jun 2015
The idea is to have quick possibility to jump to exact task from the job instance UI. Interested in feedback - could it be useful improvement or this is not worth to care of? Use case: one has a job with tasks inside. Job run fails at some task. One drill-down into failed job instance and see some task fails. Failed task has link next to the task name so one may click to this link and ...