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updated discussion 22 Aug 2014
I am beginngin to get myself acquainted with imaging automation. I am using Windows 7 Ent. x64. I did not use my unattend.xml file, I am using the sample that came with Altiris. I do not see an account made up and/or the enabling of the administrator account. I am not sure what account to log in with once the job is finished. I looked over the .xml file and they seem to be vanilla.  
updated discussion 22 Aug 2014
I am beginngin to get myself acquainted with imaging automation. I am using Windows 7 Ent. x64. I did not use my unattend.xml file, I am using the sample that came with Altiris. I do not see an account made up and/or the enabling of the administrator account. I am not sure what account to log in with once the job is finished. I looked over the .xml file and they seem to be vanilla.  
updated article 22 Aug 2014
Since there are many requests for a document with accurate Symantec Management Platform Agent version numbers and to verify a successful SMP Agent upgrade I created a small Excel Sheet with all version numbers known (by me) at this time of creating the sheet. This document should give you an overview of all agent versions for theSymantec Client Management Suite. Starting from version 7.5 ...
updated article 18 Aug 2014
The Project has been designed to address a business requirement of a client who has a valid use case to modify the resolution date time and text when ticket is either resolved or closed.  The Project checks the following things before it allow any one to modify details. 1. Permission : User need to have "WorkflowTasksManagement.Access" permission. This can be change to any other ...
article comment 16 Aug 2014
updated article 16 Aug 2014
On some forms, it may be helpful to provide visual cues and clues to the end user about how the form will be validated.  To accomplish this in the past, I've used methods such as exiting the form, performing validation in an evaluation model, marking any validation issues with error flags and setting error responses, and returning to the form with flags and messages in tow.  While ...
updated article 16 Aug 2014
Purpose I had the requirement to create a form with, among many other fields, an email address field.  Rather than use the usual validation model on the button component or a validation model on the output path, I decided to use javascript to implement validation directly on the page, as the user types the email value.   Caveats This solution was tested in IE 9, IE 11, and Chrome v ...
updated article 16 Aug 2014
You can easily turn text links: into into image links: by inserting the tag information into the List Select component, as follows: If you want to insert a custom image, you can use a full URL, but it's always best to use a project resource (loads faster).  An easy way to add an image is by dragging a stock image onto the form canvas, and then open the image component you just ...
updated article 15 Aug 2014
Following is a list of each component  of the Unix, Linux and Macintosh (ULM) Agent and Solutions and required information to manually install each component.    This document applies to SMP 7.5 SP1. For SMP versions prior to 7.5 SP1, see knowledge base article HOWTO54203.     Column definitions:  Component & Platform - The agent ...
new article 15 Aug 2014
Note: This is Pre-7.5 SP1 Documentation. Files and directories have changed in 7.5 SP1.  Following is a list of each component  of the Unix, Linux and Macintosh (ULM) Agent and Solutions and required information to manually install each component.    Column definitions:  Component & Platform - The agent or solution name (component) and the ...
updated article 15 Aug 2014
To collect all available data from ULM machine for Inventory troubleshooting please do the following:   1. Collect information about agent and plug-ins: Run:aex-helper list all -f > /tmp/agent.info   2. Gather output for all inventory solution commands issued and their results. To do so, insert the following lines to the /opt/altiris/notification/nsagent/bin/aex-env ...
new blog entry 21 Aug 2014
As suggested by the title I recently had a problem with MS revoking updates. It seems simple enough, but even though those updates are marked as disabled in the Altiris Database, the Zero-Day Patch workflow still tries to download them. This causes all kinds of problems because when the workflow can't download a patch it crashes. If you are like me you don't want to manually create and manage ...
new blog entry 17 Aug 2014
Hello avid packagers.   I would just like to inform you that Raynet is aiming to add SWV support to its RayPack product by the end of September.   I will update you again when it is available.   Scott.
updated blog entry 16 Aug 2014
Edit: I've moved this to a google group so it's less intrusive.  The link has been added below. Hello all - In an effort to further my own experience and knowledge of the product, as well as share my 6+ years of Workflow development experience with others, I've created a collaboration space dedicated to Workflow and ServiceDesk.  I find on nearly a daily basis that I would love to ...
updated blog entry 15 Aug 2014
Thanks to all those who attended our webcast on Cloud-enabled management!  Slides used during the webcast are included with this blog post (scroll down to the bottom) FREE 1 hour assessment from Intuitive Gain a better understanding of your environment and best ways to proceed with Cloud-enabled management or another area that you are interested in. Contact David Clapp for more ...
updated blog entry 04 Aug 2014
Below are the most visited posts in the Endpoint Management Community for June & July 2014 How to downgrade IE 11 to IE 10 to IE9 Install and Configure SQL Server 2008 Express Understanding Error 1603: Fatal Error During Installation Windows System Error Codes (exit codes) Description Windows Installer & Safe Mode How is everyone addressing the forced Java dialog "Java Update Needed - Your ...
new blog entry 31 Jul 2014
After upgrading from SMP7.5 to 7.5P1 on our production setup (which has SQL server offbox) one niggle was that IT Analytics stopped working. All console users were presented with this error, An error has occurred during report processing. (rsProcessingAborted) Cannot impersonate user for data source 'ITAnalytics'. (rsErrorImpersonatingUser) Log on failed. Ensure the user name and ...
updated download 06 Aug 2014
I had two challanges when creating this script for the installation of the Altiris Agent during client staging. 1. Latest version - When using images it can easily happen that you have an old Altiris Agent installed. And especially in the beginning with 7.1 this agent did not really upgraded itself even though the Symantec Agent Upgrade policy was enabled and the policy was reaching the ...
updated download 01 Aug 2014
If you want some packages no longer being replicated to any package servers you could go in and edit this package and remove all the package servers or sites to which the package is replicated to. This can be quite a lot of work if you have many packages which you want to edit... I was in this situation where I had many patches some of those were more than 300 MB large and I did not want those ...
updated download 30 Jul 2014
This is a tool to assist you in closing orphaned tasks and processes in ServiceDesk & Workflow 7.5.  It does not delete any entries from your database. This process will simply complete any active tasks and close the associated process. It properly handles closing Change, Incident, & Problem processes. It will also handle EM processes along with any default processes that are generated by ...
updated download 29 Jul 2014
I recently received a question if it is possible to schedule a job/task using PowerShell. Executing a task is one of the possibilities of the Altiris ASDK TaskManagement library, something that I already used in the past when I wrote a Workflow webeservice to schedule a QuickDelivery. The attached PowerShell is an example based upon parts of that Workflow. This example uses ExecuteTask to ...
new event 18 Aug 2014
Come join IT leaders from around Tulsa, along with the Intuitive team for lunch on August 22nd! It will be a good time to get to know your Intuitive account manager as well as network with your peers from around town. "MDM is Dead" The network perimeter is vanishing. We don't own our devices, and our users have so many of them! Mobile Device Management (MDM) was supposed to solve this problem. ...
updated event 13 Aug 2014
Please join us for our next joint Philadelphia Endpoint Management and Security & Compliance User Group meeting on Friday, August 15th at Hershey! Breakfast will be served!   Agenda: At the Hotel- 09:00-09:30 a.m. - Breakfast, Welcome & Introductions 09:30-10:45 a.m. - Reporting for Antivirus Console by Jason Aguiar, Novacoast 10:45-11:45 a.m. - Breakout Sessions for each User ...
updated event 28 Jul 2014
Please join us for the next Raleigh Endpoint Management User Group meeting on August 14th from 9:00am to 1:00pm at the offices of RTI International. Lunch will be served!   Agenda Welcome & Introductions Best Practices and Trouble Shooting for 7.5 by Tyler Albea, Technical Support Specialist, Carolinas IT License Management by Brandon Perkins, Sales Engineer, ITS Partners Lunch, ...
updated event 28 Jul 2014
Please join us for the next Louisville Endpoint Management User Group meeting on July 30, 2014 from 11:00am to 3:00pm at Eddie Merlot's. Lunch will be served!   Agenda Welcome, Introductions & Lunch Dive into ITMS 7.5 SP1 by Shane Bradley & Ricardo Ortolani, Western Kentucky University Mobility by Dan Ryan, Symantec Prize drawings & Conclusion   Location Eddie Merlot's - ...
new event 09 Jul 2014
  Join our webinar on July 29th @ 11AM EST to learn about our Universal Imaging Solution.                                               REGISTER HERE NOW!                       
updated event 26 Jun 2014
Please join us for the next Columbus Endpoint Management User Group meeting on June 27 from 12pm to 4pm at The Wendy’s Company. The meeting will feature a presentation on removing admin rights from end user workstations by Chris Marshall as well as a presentation on IT Process Automation by Joshua Brown.  Lunch will be served!   Agenda Welcome, Introductions & Lunch Removal of Admin ...
updated event 19 Jun 2014
Please join us for the next Kansas City Endpoint Management User Group meeting on July 10th from 12:00pm to 4:00pm at the offices of Gentiva Health Services.   Lunch will be served!   Agenda Lunch, Welcome & Introductions Mobile by Chris Leeson, Johnson County Community College Imaging, Ziggy Jarczyk, Johnson County Community College Prize drawings & ...
new video 21 Aug 2014
The video shows how to create a new target in ITMS Management Views.
updated video 11 Aug 2014
This is a how-to video on creating the Netboot image for OS X 10.9 using Symantec’s Mac pre-OS Creation Utility (MOCU) application. To download this video for viewing right click the mp4 below and choose "Save target as". Note: This is a silent video.  
updated video 10 Aug 2014
This video gives you a demonstartion on using the Cloud SymHelp. Cloud SymHelp is a one-stop shop for all the IT Management Suite (ITMS) documentation. All the latest content is availabe by using the search option. Following is the ITMS Cloud SymHelp URL: http://help.symantec.com/CS?locale=EN_US&vid=v90719369_v93032876&ProdId=SYMHELPHOME&context=itms7.5
updated video 07 Aug 2014
This is a how to video on installing Network Boot Service (NBS) on a Windows 2008 R2 Enterprise machine. NBS service, once installed on a site server, handles all the communication with the Symantec Management Platform for Deployment Solution. The NBS service comprises of the PXE/BSDP service and the TFTP service that are installed on the site server after you roll-out NBS as a policy through ...
updated video 18 Jul 2014
This video shows how to build a query filter using the ITMS Management Views. Note: This is a silent video.
updated video 18 Jul 2014
This video shows how to build a SQL filter using the ITMS Management Views. Note: This is a silent video
updated video 17 Jul 2014
This video shows how to build a filter with explicit criteria using the ITMS Management Views. Note: This is a silent video
new idea 21 Aug 2014
It is really annoying that the available searchable fields within Altiris NS 7x under the computers section are not able to change.  Why the heck would you make a default search critera of "Adapter RAM" or "number of processors" - can you possibly replace those with actual criteria that we would use, like MAC address or Serial number.  Or how bout letting us engineers have the ...
new idea 20 Aug 2014
Is it possible to add a check box to save script output for failed tasks only? I know it's best practice to not save script output to save resources but sometimes a job/task will fail 1/100 and I'd like to see the actual output instead of just the exit code. Jason
new idea 20 Aug 2014
Currently, power management features can affect multicast link speeds.  If a client is in a low power state, even if it is not part of a ghostcast session, it can cause the entire imaging job to run at very low speeds(have seen 5MBs).   The issue seems to be when ghostcast is polling for clients, these low power state clients report their low linkspeed, eventhough after waking up, ...
updated idea 19 Aug 2014
Dear Symantec, Thank you so much for all of the efforts that you have put into the latest releases of SMP 7.5, etc and for the updated documentation. However, although most of the documentation has been upgraded, these documents, showing the details of the version numbers have not been updated to include the 7.5 SP1 and 7.5 HF1 details in these ...
new idea 18 Aug 2014
Dear Symantec, One of the increasing issues that I have, now that Symantec has made Service Desk 7.5 upgradable, is merging any changes to an existing Servicedesk Workflow into the new Workflows that are provided with the upgraded version. For instance, a project has been customised to add extra fields to the SD.Feeder.TechnicianIncidentForms project and also the functionality was changed ...
updated idea 15 Aug 2014
This applies to SMP 7.x,   Many pages in the SMP console have sections that are hidden/minimized by default, but these pages are so small that there is no need to do so.  Just flatten the page, get rid of the minimized sections so that we can edit these quickly without so many clicks.  Examples are attached.   Thanks