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new discussion 17 Apr 2015
I'm using the version 7.6 for Altiris. Checking the option "Manage Computers", I see the total of machines is not matching with the total number of machines I see inside Patch Management  / Compliance by Computer. What can I do to guarantee that I have all machines reflecting under Compliance by Computer? Thanks a lot!
new discussion 17 Apr 2015
I'm using the version 7.6 for Altiris. Checking the option "Manage Computers", I see the total of machines is not matching with the total number of machines I see inside Patch Management  / Compliance by Computer. What can I do to guarantee that I have all machines reflecting under Compliance by Computer? Thanks a lot!
updated article 17 Apr 2015
Deployment Solution 7.x Mac OS X 10.10 is being worked on and an early support statement identifying what works with the current shipping product will be available shortly (Nov 2014). Full support will be available in an upcoming hotfix. Deployment Solution 6.9  Deployment Solution users will be able to upgrade to GSS 3.0 for full Mac OS X 10.10 support when it is ...
updated article 16 Apr 2015
The filter utilized in the task "Power Scheme Task Plug-in Upgrade" will only upgarde 7.1.xxxx agents.   Step 1. You will need to create a new filter with the following SQL query.  The correction is changing '2000' to '4000' SELECT r.Guid FROM vRM_Computer r                 inner join Inv_AeX_AC_Client_Agent t1 ...
updated article 16 Apr 2015
The links to the IT Management Suite 7.6 product documentation are as follows: IT Management Suite 7.6 IT Management Suite Release Notes DOC8113 Platform Support Matrix 6.x/7.x HOWTO9965 Agent and Plug-in versions HOWTO110222 Planning for Implementation Guide DOC8038 Installation and Upgrade Guide DOC8039 Administration Guide DOC7978 Symantec™ Management Platform 7.6 ...
updated article 16 Apr 2015
The following links point to technical implementation and configuration guides for IT Management Suite: IT Management Suite 7.6 Documentation ITMS 7.6 documentation in Symantec Help Center ITMS 7.6 Planning, Implementation, and Migration Guides IT Management Suite 7.5 Documentation ITMS 7.5 documentation in Symantec Help Center ITMS 7.5 Planning, Implementation, and Migration ...
updated article 16 Apr 2015
To access the full collections of IT Management Suite documentation for each release, use the URLs below: IT Management Suite version URL 7.6 http://www.symantec.com/connect/articles/it-management-suite-76-documentation 7.5 ...
updated article 13 Apr 2015
Continuing our commitment and effort to provide easy accessibility and up to date documentation, we are introducing the ITMS 7.5 documentation through Symantec Help Center on cloud. All available ITMS 7.5 and solution guides are accessible from this Symantec Help Center that is launched on cloud. Use the Search tab to quickly and easily find a topic. You can also apply the filters to narrow ...
updated article 13 Apr 2015
New Features Windows 7 (32-bit and 64-bit) support for RS Agent Rollup of all existing official 6.2 SP3 hotfixes WBFR-based recovery audit reporting in the File Recovery History report No reboot requirement for RS Agent upgrade Please note that we no longer support the following configurations: Windows 2000 Server for RS Server (only Win 2003 32-bit Server is supported) Windows 98SE for RS ...
updated blog entry 13 Apr 2015
Are you looking for new content for your next user group meeting? In conjunction with the recent news about the expanded partnership between Bomgar and Symantec regarding the pcAnywhere replacement, Bomgar will be available to present its remote support solution to your group. Bomgar’s remote support solution is used by thousands of IT organizations and service desks worldwide to securely ...
updated blog entry 13 Apr 2015
https://www-secure.symantec.com/connect/ideas/capture-system-manufacturer-and-model-basic-inventory
updated blog entry 13 Apr 2015
The long awaited final service pack (SP4) for Recovery Solution 6.2 has been released today, February 1, 2011!  You can read the Release Notes here: DOC3495.  Some highlights and new features: Two new types of information have been added to the Manage lost agents page: Days Ago Communicated and Reason. Server Space Management job performance is improved, especially when you have a ...
updated blog entry 13 Apr 2015
All, Please submit your Beta feedback as soon as possible. The Beta will end next Monday - December 13th. There is still a chance to make your voice heard and ensure that your issues/concerns are addressed. Thank you, Rene
new blog entry 08 Apr 2015
As I had to ask for the exact link below to the pcAnywhere Solution EOL statement, I thought it might be useful to others if I posted it here in plain text. The text below has been extracted from the pdf release here on Symantec Connect. pcAnywhere Solution Changes in ITMS 7.6 (March 2, 2015) What is happening to pcAnywhere Solution with the release of ITMS 7.6? (ITMS includes ITMS, ...
updated blog entry 03 Apr 2015
As part of the IT Management Suite 7.6 release on March 2, 2015, the End-of-Life (EOL) for pcAnywhere Solution was announced. Consequently, pcAnywhere console integration is removed during the ITMS 7.6 upgrade. However, the pcAnywhere application is not removed and will continue to function without a license. New installations of ITMS version 7.6 do not include pcAnywhere. Symantec has also ...
updated download 14 Apr 2015
Table of content Introduction Command line help Samples Conclusion References Document history Introduction In order for a computer to download a package it needs to connect to the SMP GetPackageInfo.aspx interface, and to provide a properly formatted xml requested, in order to receive a set of codebases which will point it to package server(s) snapshot files and download locations. Before ...
updated download 13 Apr 2015
Here is the part 2 of the self-extracting archive.
updated download 13 Apr 2015
Please download both Part 1 and Part 2. Rename Part 1 from ZIP to .EXE. Rename Part 2 from ZIP to RAR. Copy both files into one folder and run the Part 1. It is a self-extractable archive. After the extraction you should get one EXE file of around 250MB. Lunch it on your NS 6.x to install RS 6.2 SP4 Beta.
updated download 09 Apr 2015
Upon request from Intel, we've added properties to our Out of Band Discovery Tool. The screenshot below illustrates what properties were added to the tool: Symantec Out-of-Band Discovery Utility v1.1 OOB Discovery Utility is a stand-alone package that helps you check the endpoints in their environment and detect client computers with support of OOB technologies. OOB Discovery Utility does the ...
updated download 27 Mar 2015
Table of content Introduction Presenting the AssetPrintView page Installing the files Creating the right click action Using the right click action Conclusion References Introduction Asset Management Solution offers a print-preview (and download as word file) for a three specific asset types (Purchase Request, Purchase Orders and Invoices) however there is no possibility to custom-design a ...
updated download 27 Feb 2015
Introduction A few years ago, I posted to Symantec Connect our vbscript which triggers an audited Windows Update at the close of our computer build process. http://www.symantec.com/connect/downloads/vbscript-windows-updates The critical feature of this script was that it provided us a patching process which had a definitive start and end. This allowed us to streamline ...
updated event 13 Apr 2015
NetX a Symantec Authorized Training Partner (ATP) delivers Instructor-led Training Classes either on-site or remotely.  We offer over 20 different Symantec Classes, for a complete list please visit netxinc.com/training Attend from your home, office or one of our convenient locations.   Our training classes are Guaranteed to Run, We Never Cancel!  Symantec Client Management ...
updated event 13 Apr 2015
NetX a Symantec Authorized Training Partner (ATP) delivers Instructor-led Training Classes either on-site or remotely.  We offer over 20 different Symantec Classes, for a complete list please visit netxinc.com/training Attend from your home, office or one of our convenient locations.   Our training classes are Guaranteed to Run, We Never Cancel!  Symantec Deployment ...
updated event 13 Apr 2015
test adding more information for additional testing adding even more info
updated event 13 Apr 2015
test
updated event 13 Apr 2015
This webcast will preview a free training event where we introduce several key features in the latest release of ITMS 7.6, including enhancements to Cloud Enabled Management, application delivery and system deployment. We will also preview new capabilities in the Altiris platform provided by Bomgar technology with a focus on their integrated solution with ITMS 7.6 and how you can drive down ...
new event 17 Mar 2015
                                   Join Novacoast to explore Altiris 7.6 and learn about the new features, better performance and learn tricks from Novacoast to make sure you get the most out of your investment in Altiris. Discussion Topics will include: - ITMS Management Views - Updated Deployment ...
updated video 13 Apr 2015
This silent video is about how to boot a Mac client to Netboot Part 2. For Mac, the folder uses the Netboot image to boot the Mac client computers to the automation environment. To download this video for viewing, right click the mp4 file and choose "Save link as"
updated video 13 Apr 2015
This silent video is about how to boot a Mac client to Netboot Part 1. For Mac, the folder uses the Netboot image to boot the Mac client computers to the automation environment. To download this video for viewing, right click the mp4 file and choose "Save link as"
updated video 16 Mar 2015
In this screencast Rasmus Ronlev, Lead Solution Architect for ITS Partners will walk you through some visible and valuable feature changes in ITMS 7.6 at both the server and client level. If you would like to watch in HD, you can view it here. To learn more, be sure to visit us our website.
new video 13 Mar 2015
THE CHALLENGE Advancements in consumer product and delivery experiences have set high expectations for corporate IT. Today’s employees expect the service desk to know everything about everything connected to the corporate network, and to provide real time delivery on requests. The employees are often disappointed by opaque handoffs, unexplained delays, and lack of consistency. IT’s default ...
new idea 15 Apr 2015
When creating email templates and rules, you use a drop down to choose what you want to include such as processID, AffectedUser, etc. Parsing the "affecteduser" option to use their first name only would be more personalized and give the user a warm and fuzzy. So, it would go like this: Hello John, Your ticket (processID) has been [opened][closed][changed]. Thank you, Support team Currently ...
new idea 09 Apr 2015
Actually the message tables have a colum named Message with the data type image. When external message has enable on diferents task in Workflow this table have a large growing in database. I suggest the change the data type to xml for a better performance and reduce space used in Database. Regard's
new idea 02 Apr 2015
Last I heard, Symantec is sticking by their decision to keep the CMS interface in the browser versus an app (and IE only to boot).  I wonder if any thought is given to improving the interface, especially with IE not likely to get much improvements once "Spartan" comes out. Our Mac management system is browser based as well and it is so much more efficient to use (albeit they don't ...
new idea 02 Apr 2015
When building a software package, you can select the option to have software management framework generate command line for you.  This works wonderfully for .msi files and gives you a few different options to choose from, multiple install commands and uninstall commands.  Can command line options be integrated to generate for .msu files so that we don't have to continue using custom ...
new idea 31 Mar 2015
Request to change the verbiage on the Windows Patch Remediation Settings -  "delete immediately" is "NOT clear" please clarify that this will delete all packages not just disabled ones When choosing the amount of days to delete after this should give a notification that this is the amount of days beofre flagging and it will be double that to actually delete. Customer strongly ...
new idea 31 Mar 2015
Dear Symantec, Thanks so much for the fantastic new functionality in SMP 7.6 and especially the new ability to create the adhoc reports in the filters and export the data to CSV files. Can we please have a button on the report that exports the current SQL used to construct the report into a Classic report for re-use and augmentation? This would also make it much easier to create these reports ...
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