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updated idea 16 min ago
The compliance of a package in a managed software delivery policy should be considered if a package is applicable, if a package is not applicable, the status can be ignored. If there are three packages in a policy and f.e. you have defined an applicability rule for package 2 and the installation of package 2 fails, the policy is compliant anyway if the status of package 2 ...
updated discussion 1 hour 30 min ago
Dear All, The OS is Windows Server 2012 and the Altiris CMS and Deployment solution is v7.5 with SP1 There is an issue with the Preboot Configuration status interface.   Symptom:           Network Book Services cannot display in Altiris Consle, but other related services (PXE, TFTP) started normally. The following action has been ...
new discussion 11 hours 59 min ago
As part of an organizational move to a new, consolidated Active Directory domain, we're taking the opportunity to replace our aging Notification Servers with new, properly spec'ed out systems. Currently a 1 by 2 hierarchy in one of the old domains. All systems are Client Management Suite 7.5 SP1 HF4. Original servers are Windows 2008 R2, new servers are Server 2012 R2 Standard. At the ...
updated discussion 12 hours 43 min ago
I just upgraded our environment to CMS 7.5 SP1 HF4. Ever since I can't get the Deployment Package Server on the Site Servers to update from version 7.5.1599 to 7.5.3251 Also when imaging - both from an image and SOI with DA getting the error below: ErrorMessage: Exception has occured in File SMPPackage.cpp at Line No 793. Type of exception is GeneralError. Error is Default Message Exception in ...
updated article 13 hours 39 min ago
Most imaging options in Deployment Solution 7.5 require very little direct intervention with client machines, instead being managed remotely via PXE or Automation Folders. In some cases a Deployment Solution user may need to use physical boot media for a machine. This article focuses on making stand-alone boot media, primarily for using Ghost tools. These are the steps for creating a ...
updated discussion 1 hour 30 min ago
Dear All, The OS is Windows Server 2012 and the Altiris CMS and Deployment solution is v7.5 with SP1 There is an issue with the Preboot Configuration status interface.   Symptom:           Network Book Services cannot display in Altiris Consle, but other related services (PXE, TFTP) started normally. The following action has been ...
new discussion 11 hours 59 min ago
As part of an organizational move to a new, consolidated Active Directory domain, we're taking the opportunity to replace our aging Notification Servers with new, properly spec'ed out systems. Currently a 1 by 2 hierarchy in one of the old domains. All systems are Client Management Suite 7.5 SP1 HF4. Original servers are Windows 2008 R2, new servers are Server 2012 R2 Standard. At the ...
updated discussion 12 hours 43 min ago
I just upgraded our environment to CMS 7.5 SP1 HF4. Ever since I can't get the Deployment Package Server on the Site Servers to update from version 7.5.1599 to 7.5.3251 Also when imaging - both from an image and SOI with DA getting the error below: ErrorMessage: Exception has occured in File SMPPackage.cpp at Line No 793. Type of exception is GeneralError. Error is Default Message Exception in ...
updated article 13 hours 39 min ago
Most imaging options in Deployment Solution 7.5 require very little direct intervention with client machines, instead being managed remotely via PXE or Automation Folders. In some cases a Deployment Solution user may need to use physical boot media for a machine. This article focuses on making stand-alone boot media, primarily for using Ghost tools. These are the steps for creating a ...
updated article 08 Dec 2014
What’ New in this release: The following table lists the new features that are added in this release: Feature Description BootWiz BootWiz is enhanced to support the creation of WinPE4.0 package. Support for operating systems Support is added for the following operating systems: Windows 8 Windows 8.1 Windows Server 2012 Windows Server 2012 R2 Purpose: The purpose of this ...
updated blog entry 19 hours 17 min ago
DA logs location and use on tech-notes below: http://www.symantec.com/docs/DOC7408 http://www.symantec.com/docs/HOWTO95200   "DA logs are copied to production during the "Reboot To" production task (translation, if you do not run a reboot to production task and reboot another way, the logs are lost). The logs can be found here: Automation: x:\program ...
new blog entry 15 Dec 2014
For maintenance purpose you may like this report: You can easily create your new SQL Report with Role Name, Created/Modified Date and Description: Here is the query for you: SELECT TOP 1000 [Name]       ,[CreatedDate]       ,[ModifiedDate]       ,[Description]   FROM ...
updated blog entry 09 Dec 2014
The "Prepare for image capture" stays on "waiting for agent to get the task"indefinitely or until it times-out The SMA on the client machine gets the task Sysprep runs for few seconds and then it stops without returning any error message to the SMA/Console When running Sysprep manually on the client, C:\Windows\System32\sysprep\sysprep.exe /quiet /generalize /oobe ...
updated blog entry 09 Dec 2014
The Create Image Task fails with generic error: "ErrorMessage: The Exception have occured in Client Imaging Task. Exception has occured in File Tcube_ClientCaptureImage.cpp at Line No 815. Type of exception is ClientCaptureImageException. Error Description is Child Process returned an error. The exit code from process is 1. Value of Windows error code = 183 and message is Cannot create a file ...
updated blog entry 05 Dec 2014
In some case, after upgrading DS, the PECTAgent.exe is crashing in automation without any error message. From the PECTAgent. logs we see as final lines: " " the PECTAgent.exe crashes and stops Suspected cause of this is corrupted .dll components. Compare the size of the .dll files below taken from a DS 7.5 SP1 HF4 environment: PECTAgent.exe version: ...
updated blog entry 03 Dec 2014
Thanks to all those who attended our webcast today on Deployment Solution. Download or Playback the Webcast Recording Slides used during the webcast are included with this blog post Part 2 of this webcast will be on February 4. Mark your calendar! We will update this post by adding the Q&A in the next few days
updated blog entry 03 Dec 2014
Customer FAQ: pcAnywhere EOL updated December 1, 2014 What is happening? Symantec announced the end-of-life (EOL) for the pcAnywhere™ product (standalone version) on May 5, 2014. There will be no replacement offering from Symantec. The pcAnywhere™ Solution component which is included with the Symantec™ Deployment Solution product , the Symantec™ Client Management Suite product, and the ...
updated download 08 Dec 2014
Out of the box, ServiceDesk did not provide me the ability to create a link with the email rulesets that took the end-user directly to the IM survey task.  I decided that it was best to go back to the way I did it in 7.1 and include it in the workflow.  I've had a couple of people ask about this and figured I'd upload the customized workflow to avoid some confusion. Download ...
updated download 21 Nov 2014
This content was delivered to the Chicago Endpoint Management User Group on Friday, November 21, 2014.  Topics include: Getting Started Platform Migration Support Best Practice for Planning & Implementation
new download 21 Nov 2014
Credit to ArturoDFW for pointing me in the right direction on this one with his post on Missing report Windows Compliance by Computer - Details in NS7. I needed a way to get the "Windows Compliance by Bulletin" report to only show data related to updates which have a severity rating of Critical or Important.  If you want to include higher or lower patch severity ratings, you can easily ...
updated download 31 Oct 2014
Introduction Symantec provides an Administrator Software Development Kit (ASDK) that contains standard method to access or create some of the Symantec Management Platform and Solutions items programatically. But from time to time customers or partners need to just query the database in order to get some data out (for example in the case of the Patch Trending tool or other {CWoC} utilities I ...
new download 30 Oct 2014
Problem description The Symantec Management Platform and related infrastructure systems, namely the Site Servers, can fail to operate normally when the server do not have access to the Internet for extended period of times [1][4]. For the SMP this causes the console to be extremely slow [2] when loading a new session or opening a new web-application (with delay to load up to 30~40 seconds). On ...
updated event 10 Dec 2014
Please join us for the next Connecticut Endpoint Management User Group meeting on February 10th from 9:00am to 12:00pm at Middlesex Hospital. The meeting will start at 9:00am but there will be a continental breakfast available at 8:30am. Breakfast and Lunch will be served! Agenda Continental breakfast, Welcome & Introductions Address the Advisory Board What's New in ITMS 7.5 by Marty ...
updated event 08 Dec 2014
Please join us for the Salt Lake City Endpoint Management User Group Holiday Happy Hour at Noah's on December 11th from 6:00pm to 9:00pm. Get together with the Salt Lake City User Group to enjoy food and drinks! There will be representatives from Symantec Product Management present. Generate enthusiasm Provide feedback for this User Group and the program Review the board members roles and ...
updated event 20 Nov 2014
NetX a Symantec Authorized Training Partner (ATP) delivers Instructor-led Training Classes either on-site or remotely.  We offer over 20 different Symantec Classes, for a complete list please visit netxinc.com/training Attend from your home, office or one of our convenient locations.   Our training classes are Guaranteed to Run, We Never Cancel!  Symantec Client Management ...
updated event 12 Nov 2014
The Symantec Client Management Suite 7.5 Administration course is designed for professionals tasked with using Symantec Client Management Suite (CMS) to manage their software and hardware resources in their organizations. This five-day, instructor-led, handson course teaches students the underlying components and concepts of the Symantec Management Platform along with the Symantec Management ...
updated event 07 Nov 2014
The Symantec Client Management Suite 7.5 Administration course is designed for professionals tasked with using Symantec Client Management Suite (CMS) to manage their software and hardware resources in their organizations. This five-day, instructor-led, handson course teaches students the underlying components and concepts of the Symantec Management Platform along with the Symantec Management ...
updated video 21 Oct 2014
This silent video shows the steps to add a basic URL POST SMS function to the Symantec Service Desk AD Password reset workflow.
new video 23 Sep 2014
This video shows how one can import users assigned City in AD to asset managment using the connector solution. once the locations are imported and assigned to the users, service desk will pick this up from the CMDB and you can use it in a call. There might be an esier way of acomplishing this. Hope this can assist someone that might need the automatic location to user assoiciations. The ...
new video 16 Sep 2014
If you havent seen a demonstration of the ITMS app for Ipads, which was part of the 7.5 release, here is a quick 5 minute overview for you. ITMS Admin app is a mobile extension of the Symantec Management Console. It lets you monitor client computers, check Patch, Inventory and Software data. It also lets you start the tasks on client computers, check status of policies and tasks, and more. The ...
new video 21 Aug 2014
The video shows how to create a new target in ITMS Management Views.
updated idea 16 min ago
The compliance of a package in a managed software delivery policy should be considered if a package is applicable, if a package is not applicable, the status can be ignored. If there are three packages in a policy and f.e. you have defined an applicability rule for package 2 and the installation of package 2 fails, the policy is compliant anyway if the status of package 2 ...
new idea 16 Dec 2014
There are only a set number of Fields that can be mapped across in an AD Sync. Would it be possbile to extend this to have more Fields, either on a case by case basis or hardcoded like now?
new idea 11 Dec 2014
Hello Everyone, Not sure if this is possible, however if this can be considered, lots of customers are enquiring about the bitlocker support within the Deployment Solution from Imaging tools just like WDS. So far have got to know that for the bitlocker to be working we may have to customize the WinPE for its usage. We may have to look towards it by including by some means the trusted platform ...
new idea 03 Dec 2014
It seems that if you try to use PCAnywhere via the Symantec Managment Console on a computer with the SMP Agent & PCAnywhere Plugin (Host-Only), it fails. In our experience you get a confusing display of pop-up notifications about Symantec Packages being installed before IE finally crashes - before you event get to lauching the PCAnywhere client! The only way we have been able to overcome ...
new idea 02 Dec 2014
Single MSI needed to load each individual software products. Needing to load multiple management products just to install the final software is very combersom. What will replace PCAnywere for the Non-Enterprize Computing Environment. There are still some of us that build PCs for single users, that are not installed in a corporate Enterpize environment. Symantec Endpoint Protection Software ...
updated idea 26 Nov 2014
Customer of DS7.5 SP1 would like to have a "continue failed Job" (Re-run failed Tasks) feature. Is common that a job with a large number of deployment tasks stalls randomly and some of the tasks are not even started. Customers want to keep "Fail if any task fail" ticked because the tasks need to be run in sequence. As from Picture below, DS has a number of tasks ...