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new discussion 25 Nov 2014
currently packaging Able to extract software, but need to add serial key after installation finish, any way to add serial key after installation.
updated idea 25 Nov 2014
Customer of DS7.5 SP1 would like to have a continue failed Job (Re-run failed Tasks) feature.   Is common that a job with a large number of deployment tasks stalls randomly and some of the tasks are not even started. Customers want to keep "Fail if any task fail" ticked because the tasks need to be run in sequence. As from Picture below, DS has a number of ...
new discussion 25 Nov 2014
currently packaging Able to extract software, but need to add serial key after installation finish, any way to add serial key after installation.
updated discussion 25 Nov 2014
Hi, We have created a job for shutdown machines, the job consists of 2 tasks. First it will copy .exe file on the system and Second will run the task for shutdown. So, we have created a policy for the same to run that job on specified scheduled i.e 11 PM. We need a report to be fetched for the same to check on how many machines the policy has been executed and onwhich machines it has ...
updated article 21 Nov 2014
Problem: Automation Tasks are in Queued or Pending state with "Waiting for the agent to get the task" message. Cause: The PectAgent (SMA in automation) does not get registered and tasks don't get executed Troubleshooting Steps: 1 - Run a report as follows: reports -> all reports -> notification server management -> Agent -> Agent registration Status 2 - Search for Status: "pending" or ...
updated article 21 Nov 2014
Since there are many requests for a document with accurate Symantec Management Platform Agent version numbers and to verify a successful SMP Agent upgrade I created a small Excel Sheet with all version numbers known (by me) at this time of creating the sheet. This document should give you an overview of all agent versions for theSymantec Client Management Suite. Starting from version 7.5 ...
updated article 19 Nov 2014
ITMS 7.5 SP1 product documentation links are as follows: Documents Location IT Management Suite 7.5 SP1 Hotfix   IT Management Suite 7.5 SP1 HF1 Release Notes   DOC7555   IT Management Suite 7.5 SP1 HF2 Release Notes   DOC7663   IT Management Suite 7.5 SP1 HF3 Release Notes   DOC7709   IT Management Suite 7.5 ...
updated article 19 Nov 2014
Summary This document details the process we have developed, and use, to schedule the delivery and receipt of assets that we track within our Symantec Management Platform for ITAM managed equipment.  Feel free to use this as a basic template, take what you want, and adjust, review, and apply to your environment.  Remember, there is no one-size-fits-all when it comes to Asset ...
updated article 19 Nov 2014
  Component definition This component allows you to place another frame in your webform. Frames are used to divide a screen between two distinct webpages. Component icon Definition of component input value or values Input values Input value name Input value data type Example format Url Text http://www.google.com Show Frame Border Logical(True/False) False   Definition of ...
updated article 19 Nov 2014
Summary This document details the process we have developed, and use, to scan in the assets that we track within our Symantec Management Platform for ITAM managed equipment.  Feel free to use this as a basic template, take what you want, and adjust, review, and apply to your environment.  Remember, there is no one-size-fits-all when it comes to Asset Management. The information below ...
updated blog entry 25 Nov 2014
When creating bootable USB or .ISO with Bootwiz.exe, Ghost32.exe is not included in the boot.wim file (WinPe4.0 file)   bootwiz.exe is located here on the SMP: \Program Files\Altiris\Deployment\BDC\bootwiz\BootWiz.exe Please keep in mind that with a fresh install of DS 7.5 SP1 you need first to import the windows ADK for WinPE 4.0 by following wizard at: settings(tab) ...
updated blog entry 25 Nov 2014
Introduction:   Preboot Drivers: Using WinPE 4.0 as pre-boot environment we need Windows8 Drivers   DeployAnywhere drivers: DeployAnywhere Drivers will always match the deployed(production) operating system - in this example Windows7       How To:   To start searching for the drivers we need a client machine, for example an out-of-the-box ...
updated blog entry 25 Nov 2014
Introduction:   Preboot Drivers: Using WinPE 4.0 as pre-boot environment we need Windows8 Drivers   DeployAnywhere drivers: DeployAnywhere Drivers will always match the deployed(production) operating system - in this example Windows7     How To:   1 - Having the correct Driver Folder already downloaded as form ...
new blog entry 24 Nov 2014
1 - To Download the Windows ADK for WinPE 4.0 please access the following link: https://www.microsoft.com/en-in/download/details.aspx?id=30652     2 - Save adksetup.exe locally   3 - Run adksetup.exe and follow the installation wizard 4 - Select the Features you want to install (de-select the ones that are not needed):   5 - Complete installation     NOTE: If ...
updated blog entry 24 Nov 2014
When running "boot to PXE" or "boot to automation" from the console, it is common to see this coming up on the client machine instead of WinPE: This will result in a LOOP as the client will boot into Production and then the "boot to PXE" or "boot to automation" task will be picked up again until it times out.   Please check the BIOS Boot Setup; very likely "Network Boot" is NOT ...
new blog entry 24 Nov 2014
If you are looking for "Ghost Boot Wizard" in DS 7.5, keep in mind that this name is associated with Ghost Solution Suite. Iin Deployment Solution 7.5 a very similar tool is "Boot Disk Creator" (bootwiz.exe) and on the SMP it is located here:   \Program Files\Altiris\Deployment\BDC\bootwiz   If you want to know how to include Ghost tools to the ...
updated blog entry 24 Nov 2014
If you are an expert GHOST user and you are looking for the following: DeployAnywhere.exe ghost32.exe DriverDBMgr.exe DriverManager.exe Ghostexp.exe GhostSrv.exe DPInst.exe + others...   They are located on the SMP at: \Program Files\Altiris\Deployment\Imaging\ghost\x86     and x64 at: \Program Files\Altiris\Deployment\Imaging\ghost\x64     NOTE: If you found the ...
updated download 21 Nov 2014
This content was delivered to the Chicago Endpoint Management User Group on Friday, November 21, 2014.  Topics include: Getting Started Platform Migration Support Best Practice for Planning & Implementation  
new download 21 Nov 2014
Credit to ArturoDFW for pointing me in the right direction on this one with his post on Missing report Windows Compliance by Computer - Details in NS7. I needed a way to get the "Windows Compliance by Bulletin" report to only show data related to updates which have a severity rating of Critical or Important.  If you want to include higher or lower patch severity ratings, you can easily ...
updated download 31 Oct 2014
Introduction Symantec provides an Administrator Software Development Kit (ASDK) that contains standard method to access or create some of the Symantec Management Platform and Solutions items programatically. But from time to time customers or partners need to just query the database in order to get some data out (for example in the case of the Patch Trending tool or other {CWoC} utilities I ...
new download 30 Oct 2014
Problem description The Symantec Management Platform and related infrastructure systems, namely the Site Servers, can fail to operate normally when the server do not have access to the Internet for extended period of times [1][4]. For the SMP this causes the console to be extremely slow [2] when loading a new session or opening a new web-application (with delay to load up to 30~40 seconds). On ...
updated event 20 Nov 2014
NetX a Symantec Authorized Training Partner (ATP) delivers Instructor-led Training Classes either on-site or remotely.  We offer over 20 different Symantec Classes, for a complete list please visit netxinc.com/training Attend from your home, office or one of our convenient locations.   Our training classes are Guaranteed to Run, We Never Cancel!  Symantec Client Management ...
updated event 17 Nov 2014
                                           Are You and Your Help Desk Flying Blind?  Are you increasingly frustrated by the inability to easily access the information you need from your service desk to make timely, well informed decisions? Are you tired of surprises that put ...
updated event 12 Nov 2014
  The Symantec Client Management Suite 7.5 Administration course is designed for professionals tasked with using Symantec Client Management Suite (CMS) to manage their software and hardware resources in their organizations. This five-day, instructor-led, handson course teaches students the underlying components and concepts of the Symantec Management Platform along with the Symantec ...
updated event 07 Nov 2014
The Symantec Client Management Suite 7.5 Administration course is designed for professionals tasked with using Symantec Client Management Suite (CMS) to manage their software and hardware resources in their organizations. This five-day, instructor-led, handson course teaches students the underlying components and concepts of the Symantec Management Platform along with the Symantec Management ...
updated event 06 Nov 2014
Please join us for the Salt Lake City Endpoint Management User Group Holiday Happy Hour at Noah's on December 11th from 6:00pm to 9:00pm.   Get together with the Salt Lake City User Group to enjoy food and drinks! There will be representatives from Symantec Product Management present. Generate enthusiasm Provide feedback for this User Group and the program Review the board members roles ...
updated event 05 Nov 2014
Please join us for the next Chicago Endpoint Management User Group meeting on November 21 from 9 a.m. to 1 p.m. at the Doubletree by Hilton.  Breakfast and Lunch will be served!   Agenda 9:00 a.m. Registration/Continental Breakfast 9:30 a.m. Welcome & Introductions 9:45 a.m. New Advisory Board Members - Volunteers! 11:00 a.m. Upgrading to 7.5 - Best Practices by James Broniec, SE, ...
updated event 04 Nov 2014
Please join us for our joint Twin Cities Endpoint Management and Security & Compliance User Group meeting on Tuesday, November 18th from 12:00pm to 5:00pm at Pinstripes. Lunch will be served! And games!   Agenda: 12:00-12:45 p.m. - Lunch, Welcome & Introductions 12:45-1:45 p.m. - Opening, Joint Presentation: General Overview of Symantec by Matt Jones, Symantec 1:45-2:45 p.m. - Breakout ...
updated video 21 Oct 2014
This silent video shows the steps to add a basic URL POST SMS function to the Symantec Service Desk AD Password reset workflow.
new video 23 Sep 2014
This video shows how one can import users assigned City in AD to asset managment using the connector solution. once the locations are imported and assigned to the users, service desk will pick this up from the CMDB and you can use it in a call. There might be an esier way of acomplishing this.   Hope this can assist someone that might need the automatic location to user ...
new video 16 Sep 2014
If you havent seen a demonstration of the ITMS app for Ipads, which was part of the 7.5 release, here is a quick 5 minute overview for you. ITMS Admin app is a mobile extension of the Symantec Management Console. It lets you monitor client computers, check Patch, Inventory and Software data. It also lets you start the tasks on client computers, check status of policies and tasks, and more. The ...
new video 21 Aug 2014
The video shows how to create a new target in ITMS Management Views.
updated idea 25 Nov 2014
Customer of DS7.5 SP1 would like to have a continue failed Job (Re-run failed Tasks) feature.   Is common that a job with a large number of deployment tasks stalls randomly and some of the tasks are not even started. Customers want to keep "Fail if any task fail" ticked because the tasks need to be run in sequence. As from Picture below, DS has a number of ...
new idea 25 Nov 2014
We have always used Ghost in its most basic form.  Boot from USB, run Ghost to dump image to an external hard drive, then reverse the process to applicable systems.  Upon completion we have used GHostwalk to assure no SID issues and we are on our way. I was told by tech support Ghostwalk is is not support in Windows 7 and above (it works fine for us in Windows 7 but not at all in ...
new idea 21 Nov 2014
Please combine the Asset edit screen and Resource Manager screen into one screen.  It would be easier to see the asset values on the Resource manager summary page and edit if necessary without having the additional clicks to open a new window.
new idea 18 Nov 2014
The creation of the redistributable installer package is time consuming and results in a install pkg size of 600+MB.  This must be downloaded to be used of course.  Some small business clients still have relatively slow Internet connections (a few Mbps) so the download is also time consuming.  If an install pkg is over 30 days old, it cannot be used.  You do not find this ...
new idea 12 Nov 2014
Not so much as an idea but a bug. If I change the unattend file in my image deployment task, the 'save' button doesn't ungrey out. I need to change something else in the task and revert it back before the save button allows me to save!