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corrupted system definition

Created: 09 Oct 2012 • Updated: 18 Oct 2012 | 8 comments
Se ha solucionado este problema. Vea la solución.


I have found systems which have old date definition. I have tried to update it but no progress.

Is their any soution to clear it and update with new def?

Waitnig for replty.

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el cuadro de los Ashish-Sharma

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually


To obtain Rx4DefsSEP please contact Symantec Technical Support
Using the "Rx4DefsSEP" utility


Thanks In Advance

Ashish Sharma

el cuadro de los Sumit G

 How to clear out corrupted definitions for a Symantec Endpoint Protection client manually



Sumit G.

el cuadro de los Brɨan

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually


How to clear out corrupted definitions for a Symantec Endpoint Protection client manually for 11.x


Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

el cuadro de los Mithun Sanghavi


Are these clients able to communicate with Symantec Endpoint Protection Manager properly?

What version of SEP 11.x are you running?

Are these clients receiving updates from SEPM / LUA / GUP?

Check these Articles:

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart


How to create a client installation settings to delete previous logs, policies and reset the client-server communication settings?


Incase, if you want to clear all the definitions and reinstall the Latest Definitions, then try 

Using the "Rx4DefsSEP" utility (Tool available with Symantec Technical Support)


In that case, I would request you to Call Symantec Technical Support. Once you have the Case #, simply PM the Case number and I assure you would receive the "Rx4DefsSEP" Utility. 

How to create a new case in MySupport


Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

el cuadro de los Sumit G

Hi- Your issue is resolve or still pending?


Sumit G.

el cuadro de los rs_cert

If your issue sort out then pls mark the valid comment as a solution.