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EV and windows desktop search

Created: 13 Sept 2012 • Updated: 19 Oct 2012 | 3 comments
el cuadro de los GTK
Se ha solucionado este problema. Vea la solución.


Maybe someone can help.

is anyone aware of issue with EV9.0.1 client add-in and windows desktop search? In our environment we have several users with shared calendars/mailboxes and when using the windows desktop search in outlook... outlook crashes. Investigations with microsoft have led to this KB - http://www.symantec.com/business/support/index?page=content&id=TECH169660 - this says its resolved in 9.0.3 client but that is not going to be available for some time in our place

this issue is only present on users whose mailbox/calendar is shared

machine build is outlook 2010 / EV cleint 9.01

any ideas??


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el cuadro de los TonySterling

You can use the newer client without upgrade the EV server.

Also, did you try the workaround in the TN?  Did that work?

el cuadro de los GTK

hi Tony

yep i am aware you can use the new client without upgrading the backend (we are currently on EV 8 sp5 server)

I am awaiting cofirmation if the users in quesiton have tried the workaround

Have you heard of the above issue before?

el cuadro de los Rob.Wilcox

GTK- I have heard, and worked on these type of issues .. when I was at Symantec.  So yes, go for the later client.