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Green Ball Icon

Created: 23 Mayo 2011 | 15 comments
el cuadro de los Symantec World

Dear Team,

In this new release 12.1 has Symantec removed green ball icon from SEP client which show the client is managed?

Regards,/connect/imagebrowser/view/image/1786751/_original

M.R

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el cuadro de los Symantec World

This is not reported anywhere?

Regards, M.R

el cuadro de los pete_4u2002

strange, it is not the case. I have green dot on the icon which is managed.

el cuadro de los Paul Murgatroyd

No, we havent removed the green dot.

It is still used to show that the client is connected to the SEPM OK.

What do you see in Help. Troubleshooting?  Is the client saying its connected to the SEPM there?

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

el cuadro de los Symantec World

Yes in troubleshooting it show that connected to SEPM..

Please find below snapshot URL which I posted before also.

/connect/imagebrowser/view/image/1786751/_original

Regards, M.R

el cuadro de los Symantec World

Already tried many times and even I have restarted whole system as well. But NO luck.

Regards, M.R

el cuadro de los Decent

Not sure but when i too faced similar issue i have tried below solution and it worked for me.

I have referred Tech article TECH94097, which says duplicate SMC process may be running in the client.

Rgds....

el cuadro de los Symantec World

Checked for the same but did not found any duplicate service and now trying to repair the client.

Will update you once successfully repair.

Regards, M.R

el cuadro de los Decent

I think in that case you may try reinstalling the client software.

Rgds....

el cuadro de los Symantec World

Repaired but still face the same issue.

Regards, M.R

el cuadro de los Symantec World

Uninstalaing and Installing is not a solution... there is nothing to troubleshoot?

Regards, M.R

el cuadro de los Decent

Was it working previously?

Have you verified the desktops pre-requisites for the version?

Rgds....

el cuadro de los Symantec World

Yes Before it was working fine with 11.0.6 MP2...

But after upgrading we face the issue.

Regards, M.R

el cuadro de los Paul Murgatroyd

Can you download the SEP Support Tool and collect the logs please?

When you are done, PM me and I will give you a location to upload.

thanks

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

el cuadro de los thomas_m

It may also be beneficial to gather a Sylink log and/or see what the connection status portion of the troubleshooting section shows.

Symantec Technical Support Engineer, SEP, SAV for Linux<