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How to restore a emails in the retention period

Created: 20 Junio 2013 • Updated: 20 Junio 2013 | 6 comments
Se ha solucionado este problema. Vea la solución.

My EV server is configured to hold the deleted archive emails for 30 days.

If a user delete a short cut, the configuration is set to delete both the shortcut and the archived email from vault.

I dont find an option to recover a deleted archive email from the 30 day retention. Please help me on how to recover the deleted archied email.

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el cuadro de los Rob.Wilcox

Have a look at the properties of the Site object in the VAC.  You should see the option to retain deleted items.

Then an admin can recover the items which are deleted from the properties of the archive.

(I think.. sorry not in front of a console right this second)

el cuadro de los Raj_Kumar

Thanks Rob,

So end user dont have an option to restore the deleted archived emails, even if there is a configuration to retain the deleted item...

Can I know how an admin can recover it.

el cuadro de los Rob.Wilcox

Correct - end user can't do it.

Admin does it by going to the properties of the Archive in the VAC.

el cuadro de los Raj_Kumar

I'm new to this... Can you please direct me to the link or a short step by step about the  "going to the properties of the Archive in the VAC".

Thank you

el cuadro de los Rob.Wilcox

Open the VAC, and navigate as shown below:


Right click ont he archive, go to properties. 

Click the Deleted items tab, as shown in the screenshot in the previous post.