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Created: 15 Febrero 2013 • Updated: 19 Enero 2015 | 8 comments
Se ha solucionado este problema. Vea la solución.

Our project manager in charge of the implementation of SEP in our org has left and no one has been appointed to take over.

I have been asked to find out how many licenses our ORG has purchased and how many are being used.

Is there somewhere in the SEPM that I can look that details licensing information from our estate? total number of licenses, licenses used / available, that sort of thing?

I'm using SEPM v11.0.6300.803

And sorry if this is in the wrong forum, I have no idea where to put it

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el cuadro de los Ashish-Sharma


If you use a SQL backend server you can run the following script in SQL Server Manager to query the number of clients you have. 

use sem5
select name as Countries, count(*) as Clients
from sem5.sem_client
left outer join sem5.identity_map on sem_client.domain_id=identity_map.id
group by name
order by Clients


If you have embedded database

you can still use the query by opening dbisqlc.exe under "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32" , enter the dba username and password and copy that query to execute.

Check this thread



Thanks In Advance

Ashish Sharma

el cuadro de los Brɨan

If you contact licensing they can tell you how many you own

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

el cuadro de los Mithun Sanghavi


SEP 11.x works on paper license.The Symantec Endpoint Protection 11.x product does not require a License file.


However, in reference to the Symantec Endpoint Protection 11.x License, you may contact the Symantec License department by - 

Website: http://symantec.custhelp.com

Phone number: 1-800-721-3934

Email: license@symantec.com


Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

el cuadro de los JS@support


I found this article you can refer this


SEP 11.x licensing is basically just a "paper" license product.  However, with SEP 12.1 the licensing is a "software" license product and uses a  license file.

Basically Symantec does send info via email about license. It would be a PDF file stating license info. But it might have come on register email id with Symantec. 

To confirm the license status try to contact with following options.

Website: http://symantec.custhelp.com

Phone number: 1-800-721-3934

Email: license@symantec.com


el cuadro de los Jackie007


I agree above comments sep 11 licensing is a "paper" license product.

You can contact to Symantec support.



Don't forget to mark your thread as 'SOLVED' with the answer that best helped you

el cuadro de los SameerU


Please contact the licensing team


el cuadro de los Ajit Jha


Symantec Endpoint Protection Version 11.0 has no information of License in the Product. If you are using overlicensed no worry, thus there is two ways:

1. Findout the email from Symantec License Team in your AV Project Managers Mailbox and Look for the mail from Symantec, surely it will be there.

2. Reset the password of Licensing.symantec.com using ur AV Project Managers email ID, because most probably he is responsible for registering the License.

3. Lastly you may contact your Vendor and ask for the Copy of License.


Ajit Jha

Technical Consultant