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LiveUpdate Fails with Return Code = 4

Created: 13 DEC 2012 • Updated: 13 DEC 2012 | 3 comments

I have a new server running Symantec Endpoint Protection Manager 12.1.2015.2015.  Since the server has been running, it continually gets:

December 13, 2012 8:24:36 AM PST:  LiveUpdate failed.
December 13, 2012 8:24:36 AM PST:  LUALL.EXE finished running.
December 13, 2012 8:24:36 AM PST:  LiveUpdate encountered one or more errors. Return code = 4.
December 13, 2012 8:24:34 AM PST:  LUALL.EXE has been launched.
The server is not behind a proxy.
I have worked with tech support on this in the past and they had me completely uninstall LiveUpdate, delete the folders, the reinstall LiveUpdate.  That worked for a few days, and now it's back to "Return code = 4".
If I go in and manually delete LiveUpdate's cache (the content it downloads) after turning off the service, then turn the service back on and let LiveUpdate run, that temporarily fixes it.  After a few days, it goes back to Return code = 4.
Any ideas?

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el cuadro de los Ashish-Sharma


Check this.

Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager


Also Try this may be help..

In command promot

cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

lucatalog -cleanup

lucatalog -update

Thanks In Advance

Ashish Sharma

el cuadro de los Ambesh_444


Please follow the below....

"Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager


Please try this...

Its getting blocked by your Hardware Network Firewall.Contact your Firewall administrator.Also addhttp://liveupdate.symantecliveupdate.com to exception list in the firewall create a rule to not scan contents that gets downloaded from this site and not to compress downloaded files.(Content Scanning)

Again, a quick check on a similar Thread:



Hope that helps!!

Thank& Regards,


"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

el cuadro de los Mithun Sanghavi


LiveUpdate encountered one or more errors Return code = 4 is a Generic Error.

Could you please upload the log.liveupdate?

That would help us understand the root cause of the issue.

Again, are you using any proxy?

Did you try disabling the Windows Firewall on the machine and checked ?

Also, When uninstalling and reinstalling LiveUpdate, are you using the correct client for SEP 12.1?  


Make sure you are using Liveupdate version nothing earlier!

Windows LiveUpdate Client for Use with Symantec Endpoint Protection Manager 12.1


Check this Thread:


Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.