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SEP client package does not install

Created: 24 Febrero 2013 • Updated: 24 Febrero 2013 | 7 comments


I' m trying to use the Symantec Endpoint Protection Manager Console to deploy the SEP Client packages. I schedule the update to run at a specific time and the update notification is triggered on my client end, however nothing happens. The client package does not run or install. How can I fix this? Are there any logs or stuff that I can check to tell what's wrong?

Many Thanks


Operating Systems:

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el cuadro de los Sumit G

How you have configure the schedule?

What is the current version of SEP?

How to upgrade Symantec Endpoint Protection clients by using Auto-Upgrade

Article:TECH96789  |  Created: 2009-01-14  |  Updated: 2012-06-04  |  Article URL http://www.symantec.com/docs/TECH96789


Sumit G.

el cuadro de los Ashish-Sharma


Can you share sep_inst.log

Available %TEMP%

Troubleshooting client installation failures

Article:TECH94258  |  Created: 2009-01-29  |  Updated: 2013-01-03  |  Article URL http://www.symantec.com/docs/TECH9425

Thanks In Advance

Ashish Sharma

el cuadro de los Ambesh_444


Please find below checklist for installing SEP 12.1 remotely.

Every OS - Windows Firewall must be Off

windows 7 and Vista - User Account control(UAC) must be off

Every OS - C$ and Admin $ must be shared

Every OS - Port 139 and 445 must be open

Windows XP - disable simple file sharing

Vista, Win 7 and 2008 - Disable File sharing Wizard

Artical for Remote deployment


Disable User Account Control (UAC) the Easy Way on Win 7 or Vista

Disable File sharing Wizard

Thank& Regards,


"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

el cuadro de los rs_cert

Check the article


How to Deploy Symantec Endpoint Protection to your client computers using the Migration and Deployment Wizard.

Article:TECH102907  |  Created: 2007-01-14  |  Updated: 2013-01-08  |  Article URL http://www.symantec.com/docs/TECH102907
el cuadro de los SebastianZ

If you right-click one of the affected clients in the SEPM console and look at the properties - what status do you see under:

- deployments status

- deployment message

Any indication that the client has rejected the installation package?

Can you double check if the correct 32/64bit version of package is assigned? and the correct language installation package as well?

el cuadro de los SameerU


Please post the SEP_Install logs


el cuadro de los Rafeeq

check this document

AutoUpgrade fails when upgrading clients from 11.x to 12.1; Application and Device Control is enabled