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Two servers restarted automatically after upgrading from 11 RU7 version to 11 RU7 MP1

Created: 01 Enero 2013 | 3 comments

Hi all,

I have 1500 SEP clients. Recently I upgraded SEPM and all my SEP clients from RU7 version to 11 RU7 Mp1 version. Upgraded all my clients using auto upgrade feature in SEPM.

Error in event viewer : Windows installer has initiated a system restart to complete or continue the configuration of symantec endpoint protection.

Event id  : 1005

I have more than 100 servers in the same group. After upgrade 2 servers restarted automatically. Servers installed only with Antivirus and antispyware feature. Please help me with the root cause why the two servers restarted when the other servers upgraded succesfully without reboot.

Attached is the Sep support log and installation log from one of the server.

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el cuadro de los Ashish-Sharma


Do you have set restart setting ?

If you want to root cause you can open a support case.

Thanks In Advance

Ashish Sharma

el cuadro de los pete_4u2002

does anything apart from this event is listed in the event viewer? have you opened a support case?