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Symantec ServiceDesk provides many benefits and exciting features and functions but one the one feature that many clients are asking for is the ability to search for incidents based on parameters. Today ServiceDesk provides the ability to enter an incident ID (process ID) or a task ID in a text bo

As you may or may not know Symantec has historically provided a handheld management solution, and more recently mobile management solution.  Some of the capabilities of Mobile Management Suite include: Software Deployment and Configuration Distribute and apply pre-configured devic

ServiceDesk 7 provides a much broader and more powerful ITIL compliant service desk than anything Symantec/Altiris has provided before. It would almost be worth writing a whole article on the virtues of ServiceDesk (SD) alone however we will concentrate on the interaction between ServiceDesk and t

I was a little surprised that there was no mention on the Juice of a new addition to Deployment Solution 6.9 SP1 - DeployAnywhere. This is part of the Ghost Imaging Foundation which is included with DS and provides hardware independent imaging. It will provide you the capability dep