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How to Implement a Successful Self-Service Strategy webcast - April 3, 2013

Created: 14 Mar 2013 • Updated: 03 Apr 2013
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Location: 
WebEx
Time: 
Wed, 03 April, 2013 - 13:00 - 14:15 MDT

A recording of this webcast is now available here: http://bit.ly/10xFJQP

Join the Self-Service webcast on Wednesday, April 3rd at 1:00 PM (EDT) to learn how to implement a successful Self-Service strategy that benefits both end-users and IT while fulfilling end-user expectations for IT Service Delivery.

Agenda:

  •  Evolution of Self-Service automation
  •  Key factors for a successful Self-Service strategy
  • SymantecTM and BiomniTM Self-Service solutions

Presenters:

  •  Jason Short – ServiceDesk Product Mgr.
  • Adrian Sakashita – Front Office for Symantec Product Mgr.