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DTSTART:16010101T000000
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BEGIN:VEVENT
UID:symantec-connect-event-2640361
SUMMARY:ServiceDesk 7.5 webinar event - Jan 24
DTSTAMP:20130518T091927
DTSTART;TZID=UTC:20130124T180000
DTEND;TZID=UTC:20130124T190000
URL;VALUE=URI:http://www.symantec.com/connect/events/servicedesk-75-webinar-event-jan-24
DESCRIPTION:This webinar will provide an overview of the configuration features\,  \n functionality and capabilities in the new ServiceDesk 7.5 release. Topics /  \n Agenda: * Incident Classification * Service Queues and Routing Rules * SLA  \n Management * Automated Notifications * Rulesets * Best Practices Webcast  \n duration 47 minutes Access the prerecorded webcast here:  \n http://bit.ly/11UyRAY
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