Webinar: ITSM Request Management With Symantec Workflow
In order to improve the quality of information technology services it is imperative to automate with a workflow based system. These systems can capture and improve upon the handling of IT service requests through flexible workflow based automation.
This webinar will focus on how IT service request processes can be captured and turned into an automated workflow that is easy to access, flexible to handle a multitude of approval hierarchies and accountable by tracking and reporting the metrics from request initiation to request fulfillment.
In this session we will cover:
- Understanding the use cases for IT service request automation
- Viewing a live demonstration of a working IT service request portal
- Taking a look “under the hood” how Intuitive builds IT service request portals using Symantec’s Workflow rapid development platform.