Frequently Asked Questions about Connect

• What do the badges next to a user's name represent?
• How can I check my Connect Rewards point balance?
• How do I change the email address that's used by SymAccount (and Connect)?
• How do I attach a log file or image to a comment?
• How do I change my notifications preferences to use HTML (or txt)?
• How do I add a poll to my post?
• Where can I learn more about the Connect Rewards program?
• How do I add an image to my Connect post?

What do the badges next to a user's name represent?

Here's a great explanation written by one of our community managers.

How can I check my Connect Rewards point balance?

Your current Connect Rewards point balance is available on your user profile page (if you're logged in):

1. Log in to Connect.
2. Click the "Account" menu (or the "Profile" submenu that's located under the "Account" menu).
3. Look for the words: "Rewards Points Balance"
4. For extra credit, click the "view" link next to your rewards balance and you'll see an historical log of all your rewards transactions.

How do I change the email address that's used by SymAccount (and Connect)?

"I have changed my employer and my email address has changed. I don't want to create a new Connect account. What can I do to make the change and continue to participate on Connect?"

1. Log into Connect using your old SymAccount credentials.
2. Visit your profile page by clicking the "My Profile" option under the "Account" menu.
3. Click the "Edit Account" option on your profile page.
4. Directly under your username, click the "SymAccount" link in the sentence that begins with "To change your password ..."
5. You should be taken to your SymAccount edit page where you can change your email address, SymAccount password, and the contact details that are stored in the SymAccount system.
6. Once you've successfully changed your SymAccount information, your Connect account will be synchronized with the updated information from SymAccount.

How do I attach a log file or image to a comment?

When you reply to a forum post or comment on a Connect article, sometimes you need to attach a supporting screen capture or log file. Attaching a file to a comment is very easy once you know where to look.

Under the comment submission form, you'll find a link labeled "File attachments". Clicking this link will open the familiar file upload wizard. You can use this wizard to attach approved file types to any comment.

How do I change my notifications preferences to use HTML (or txt)?

To modify your settings so you'll receive HTML or Text notifications, you'll need to change settings in two areas of the site.

Let's assume you want to start receiving HTML notifications. Here's how to change your existing subscriptions to use the HTML Email option:

1. Visit your profile page by clicking the "Profile" option under the Account menu.
2. On your profile page, click the "Notifications" tab.
3. Click the "Administer your subscriptions" link.
4. Click the checkbox next to the subscriptions you want to modify. Clicking the checkbox at the top of the page (next to the "Type" label) will check all the checkboxes on the page.
5. Using the dropdown selector next to the "Update" button, select the "HTML Email" option.
6. Click the update button.
7. If you have more than one page of subscriptions, you'll need to use the links at the bottom of the page to navigate to your other subscriptions and make the same changes to them.

Here's how to change your preferences so new subscriptions will automatically be saved with the HTML preference:

1. Visit your profile page by clicking the "Profile" option under the "Account" menu.
2. On your profile page, click the "Profile" tab.
3. Scroll down the page and find the "Messaging and Notifications settings" section.
4. Change the "Default send method" to "HTML Email" by selecting the HTML option.
5. Save your settings by clicking the "Save" button at the bottom of your profile page.

How do I add a poll to my post?

Adding a Poll to a post on Connect is a two-step process:

1. Using the "Poll" option under the "Create" menu, create a poll.
2. Type the name of your poll in the "Poll attachment" field that now appears on the create/edit form of each of Connect's content types.

Where can I learn more about the Connect Rewards program?

You can learn about earning rewards points here: http://www.symantec.com/connect/points.
And you can learn how to redeem rewards points here: http://www.symantec.com/connect/rewards.

Have more questions you think should be added to this FAQ? Post them in the "Symantec Connect" forum.

How do I add an image to my Connect post?

This article provides step-by-step instructions for inserting an image to your Connect post How to Add an Image to a Connect Post