Video Screencast Help

0 online volumes

Created: 04 Oct 2012 | 1 comment

Hi All,

I am stuck.

PGP WDE Decryption interrupted overnight by hard shutdown. Unable to resume. Error says "Not permitted by administrator (-12198)-

From command line:

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --resume --disk1 --pas
invalid flag "--disk1"
Operation resume encrypt or decrypt failed:
Error code -11984: item not found

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --enum
Total number of installed fixed/removable storage
device (excluding floppy and CDROM): 2
Managed disks:
  Disk Group 08c836df-4696-4490-95d6-373001795bcc:
    Disk 0 has 1 online volumes:
      volume C:\ eBay_OS is on partition 1 with offset 2048
  Disk Group c824238b-373e-42ea-b428-f6154d5c1a89:
    Disk 1 has 0 online volumes:
Request sent to Enumerate disks was successful

How can I get past this error and resume the decryption?

Thanks in advance.

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Alex_CST's picture

Hardshutdown whilst encrypting/decrypting can be very messy.  There is a Power Failure option inside PGP Desktop to mitigate power outages etc.  If you cannot resume it via PGP Desktop you are going to have to try and do it via the Recovery CD.

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