0x00000050 SRTSPL64.SYS restarts computer all the time when login

Created: 27 Sep 2012 | 15 comments

Kiruru

So far, every single time I try to login to my computer, the loading screen takes about 20 seconds or so then it crashes and reboots. I am aware of it being a BSOD 0x00000050 error SRTSPL64.SYS. I know this involves with Symantec Endpoint Protection. The only security programs that I have are MSE, AVG trial/tracker, Malwarebytes, McAfee Security Scan Plus, and TDSSKiller. What should be my solution to stop having my computer rebooting every 20 seconds when I log in normally? I'm using Safe Mode with Networking right now.

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 11.x, Endpoint Protection (AntiVirus), Security Risks, Vulnerabilities & Exploits, Downloads, Windows 7, Performance, Recovering, Troubleshooting, Uninstall

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Brian81 Trusted Advisor

0x00000050 SRTSPL64.SYS restarts computer all the time when login - Comment:27 Sep 2012 : Link

What version of SEP are you running? What components do you have installed? Is this managed or unmanaged?

It's not recommended to run two AVs on the same system. Should pick one or the other.

Malwarebytes is fine because its a second opinion scanner, same with McAfeee and TDSSKiller.

SEP Knowledge Base

Endpoint SWAT

Kiruru

0x00000050 SRTSPL64.SYS restarts computer all the time when login - Comment:27 Sep 2012 : Link

I have SEP 11.0.5002.333. There's only 1 AVG.

Brian81 Trusted Advisor

0x00000050 SRTSPL64.SYS restarts computer all the time when login - Comment:27 Sep 2012 : Link

That's a pretty old version, which was buggy. I would suggest an upgrade. Latest for 11.x is RU7 MP2

Or you can go to SEP 12.1.

What OS are you on?

SEP Knowledge Base

Endpoint SWAT

Mohan Babu

0x00000050 SRTSPL64.SYS restarts computer all the time when login - Comment:27 Sep 2012 : Link

As Brian said you can migrate to 12.1 or 11.0.7 MP2 which is the latest version............

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

Ashish-Sharma

0x00000050 SRTSPL64.SYS restarts computer all the time when login - Comment:27 Sep 2012 : Link

As suggest above you can Upgrade your SEPM.

Which OS version are you using ?

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

pete_4u2002 Symantec Employee

0x00000050 SRTSPL64.SYS restarts computer all the time when login - Comment:27 Sep 2012 : Link

enable the full dump and if the issue still exist open a support ticket after upgrade.

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Mithun Sanghavi Symantec Employee Technical Support Accredited

0x00000050 SRTSPL64.SYS restarts computer all the time when login - Comment:28 Sep 2012 : Link

Hello,

On what OS are you receiving BSOD?

"I know this involves with Symantec Endpoint Protection. The only security programs that I have are MSE, AVG trial/tracker, Malwarebytes, McAfee Security Scan Plus, and TDSSKiller. "

Any Particular Reason to have so many Antivirus Programs installed on a single machine?

I would not recommend you installing more than 1 Antivirus on the Machine.

I would also request a quick check on this Article:

In cases of BSOD, you would have to collect the Full Memory Dump files and create a Case OR contact Symantec Technical Support.

How to create a new case in MySymantec (formerly MySupport)

http://www.symantec.com/docs/TECH58873

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000