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0x00000050 SRTSPL64.SYS restarts computer all the time when login

Created: 27 Sep 2012 | 15 comments

So far, every single time I try to login to my computer, the loading screen takes about 20 seconds or so then it crashes and reboots. I am aware of it being a BSOD 0x00000050 error SRTSPL64.SYS. I know this involves with Symantec Endpoint Protection. The only security programs that I have are MSE, AVG trial/tracker, Malwarebytes, McAfee Security Scan Plus, and TDSSKiller. What should be my solution to stop having my computer rebooting every 20 seconds when I log in normally? I'm using Safe Mode with Networking right now.

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.Brian's picture

What version of SEP are you running? What components do you have installed? Is this managed or unmanaged?

It's not recommended to run two AVs on the same system. Should pick one or the other.

Malwarebytes is fine because its a second opinion scanner, same with McAfeee and TDSSKiller.

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

.Brian's picture

That's a pretty old version, which was buggy. I would suggest an upgrade. Latest for 11.x is RU7 MP2

Or you can go to SEP 12.1.

What OS are you on?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mohan Babu's picture

As Brian said you can migrate to 12.1 or 11.0.7 MP2 which is the latest version............

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

Ashish-Sharma's picture

As suggest above you can Upgrade your SEPM.

Which OS version are you using ?

Thanks In Advance

Ashish Sharma

 

 

pete_4u2002's picture

enable the full dump and if the issue still exist open a support ticket after upgrade.

Mithun Sanghavi's picture

 

Hello,

On what OS are you receiving BSOD?

"I know this involves with Symantec Endpoint Protection. The only security programs that I have are MSE, AVG trial/tracker, Malwarebytes, McAfee Security Scan Plus, and TDSSKiller. "

Any Particular Reason to have so many Antivirus Programs installed on a single machine?

I would not recommend you installing more than 1 Antivirus on the Machine.

 

I would also request a quick check on this Article:

In cases of BSOD, you would have to collect the Full Memory Dump files and create a Case OR contact Symantec Technical Support.

How to create a new case in MySymantec (formerly MySupport)

http://www.symantec.com/docs/TECH58873

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Karona's picture

I am having this very same problem - except that I have a Win7 64 bit OS. Most of the solutions here seem like they're for Vista.

Karona's picture

I had to disable my SEP in order to get in to my computer at all, without the startup/shutdown loop happening!

Should I uninstall SEP then re-install?

.Brian's picture

What version of SEP are you running?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Karona's picture

I'm running 12.01 on a Win7 OS.  I've never had a problem until now.

Ashish-Sharma's picture

HI,

Can you provide sep version ?

If you don't mind can you raised another thread ....

Thanks In Advance

Ashish Sharma

 

 

Karona's picture

I'm running 12.01. Looks like I downloaded the files on 5/13/11.  Perhaps it's time for an upgrade?

Sorry, I'm unfamiliar with this process -- don't know how to start another thread!

.Brian's picture

Latest version is 12.1.2:

Best practices for upgrading to Symantec Endpoint Protection 12.1.2

Article:TECH163700  |  Created: 2011-06-30  |  Updated: 2013-01-02  |  Article URL http://www.symantec.com/docs/TECH163700

 

Check here on how to obtain the upgrade:

https://www-secure.symantec.com/connect/forums/lat...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

HI,

Are you want to upgrade sepm ?

SEP 12.1 RU2 Installation and Upgrade Process

Public KB’s

Symantec™ Endpoint Protection 12.1.2 Getting Started Guide

http://www.symantec.com/docs/DOC4322

Upgrade process from SEP 12.1 RU1 MP1 to SEP 12.1 RU2

https://www-secure.symantec.com/connect/articles/upgrade-process-sep-121-ru1-mp1-sep-121-ru2

Thanks In Advance

Ashish Sharma