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0xe00084af error and vss problems

Created: 13 Aug 2013 • Updated: 16 Aug 2013 | 19 comments
This issue has been solved. See solution.

Hello! i need help!
Symantec 13.0.2896, Windows 2008 r2.

I cant backup my server. Seems like after some windows updates.
0xe00084af error - The directory or file was not found, or could not be accessed.
I can backup the systemstate, but when i try to copy "c:" i have got a error.
Root of the problem is V-79-10000-11219 - vss error.

First of all i have read this ( http://www.symantec.com/business/support/index?pag... )  thread and i had checked the scenarios, i already done all recommendations and have no result (

There is only one event on the server about this backup - 8224 "the VSS service is shutting down due to idle timeout"

any thoughts?

Operating Systems:

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Jaydeep S's picture

Could you confirm if the Advanced open file option is set to use Microsoft VSS. Also, see if you can uncheck the "Process logical volumes one at a time. If it still does not help, try to create a new selection list.

Also, if you can, get BE updated to 2010 R3 SP3

Nokkela's picture

Ok, now i set "Advanced open file option" to use microsoft vss. It is strange that I have not done this before.

I cant update in the next couple of months (

Nokkela's picture

No success with setting Microsoft VSS, now i am unchecking the "logical volumes" option, but there is 1 logical volume on the server and i guess this trick will not help.

update. no success. Server is very small, so the operation is fast, about 20 min. 

CraigV's picture

Hi,

 

Have you tried a restart of the server?

Have you looked at creating a new selection list and job and run this as a test? If it works, consider using this instead of the current backup/selection list as they could be corrupted.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Nokkela's picture

Hi!

Ofc, i have restarted my server, many times.

I already create a new selection list/job - no result.

lmosla's picture

Hello Nokkela,

 Make sure the  "Volume Shadow Copy" and the "Microsoft Software Shadow Copy" services are stopped and set to manual on the servers. 
From a command prompt type VSSADMIN LIST WRITERS find out if the status of all the writers are stable. 
 
see this link for more information http://www.symantec.com/docs/TECH129014
Nokkela's picture

Hi!

All writer components are stable and have no error.

Volume Shadow Copy service was working (

tnx!

 

update. no success :(

Albino Oscar's picture

Hi Craig,

Had the same problem with one of my clients. Creating a new selection list fixed the issue

 

@Nokkela: try " vssadmin list providers " in command prompt.

Do check if if there are multiple VSS providers apart from Microsoft.

Nokkela's picture

Only Microsoft Software Shadow Copy Provider 1.0.0.7

pkh's picture

Symantec 13.0.2896

You are on BE 2010 R1 and a lot of system state problems are resolved in the later releases.  As previously advised, you should upgrade to BE 2010 R3 which is the latest version. Your existing licence keys will work.  You can download BE 2010 R3 from either the fileconnect site or

 
http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso
 
After your upgrade, download and upgrade to SP3.
 
Backup Exec 2010 R3 revision 5204 Service Pack 3
 
After you have upgraded to R3 SP3, push out the remote agent again.
Nokkela's picture

I understand that, but first of all i want to solve this problem, because 2 weeks early i didn't have her.

Tnx for the links!

pkh's picture

Your problem might be fixed by upgrading to R3 SP3.

Nokkela's picture

Today i upgraded my Symantec BE to R3 sp3 - no change. Same error.

CraigV's picture

...if the upgrade to BE 2010 R3 with SP3 doesn't sort this out, I'd suggest you log a call with Symantec to get this sorted out.

The only other option is to try running a backup using the built-in Windows backup utility and see if you get the same issue. If you do, then it points to a possible OS issue instead.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Nokkela's picture

The standard Windows backup utility working normally. Seems like i have to make an upgrade.

CraigV's picture

...and if this doesn't work after the upgrade, then I'd suggest logging a call with Symantec to have this resolved.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Nokkela's picture

Today i upgraded my Symantec BE to R3 sp3 - no change. Same error.

CraigV's picture

...I would suggest logging a call with Symantec around this then!

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Nokkela's picture

So, the problem was in some very strange link files. One of them was c:\restore\server_name_restore.vdmnt as a link file to the folder c:\restore. I dont know what was that but i suggest that this folder was made after restoring this server to another location (restore test). Restoring was some months ago, and the problem with backup is just 2 weeks old. I really dont understand this but after deleting this links, my backup job is finishing with success.

ps. Strange that Symantec showed in the errors on a pass files in a folder windows\system32 and why, after the removal of links (not leading to system files) all working fine.

SOLUTION