File Share Encryption

Hi

Really struggling with this so any help would be appreciated!

Before i reinstalled the PGP,it runs well.   Encrypt and decrypt "hello,world"  like this:

-----BEGIN PGP MESSAGE-----
Version: Encryption Desktop 10.3.2 (Build 15238) - not licensed for commercial use: www.pgp.com
Charset: utf-8
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=JNpB
-----END PGP MESSAGE-----

*** PGP SIGNATURE VERIFICATION ***
*** Status:   Good Signature
*** Signer:   fanxinwuyou <fanxinwuyou@gmail.com> (0xA7437ECF)
*** Signed:   2014/8/8 14:02:02
*** Verified: 2014/8/8 14:17:41
*** BEGIN PGP DECRYPTED/VERIFIED MESSAGE ***

hello,world!

*** END PGP DECRYPTED/VERIFIED MESSAGE *** 

but when i had reinstalled,restored the key files,pubring.pkr and secring.skr. it getting an error saying "1 unknow key(s) when i decrypt files i had encrypt before!!    the encrypted text above also can't decrypted! "1 unknow key(s) too..

Thank you for any help in advance.

Were the keyring files in a location other than the normal "My Documents\PGP\" folder in the original installation?

Do the keys show up in your Symantec Encryption Desktop under the Keys section?

Is this a standalone installation or managed environment?  If managed, what key mode are you using?

thanks for help.

yeah,the keyring files always locationed in"My documetnts\pgp" folder,when i had restored,the keys showed up under the keys section,and i added it to the"all keys" as master key.

it's a standalone installation,Version: Encryption Desktop 10.3.2 (Build 15238)

Pictures about the keys and the verification history.

Thoes files now can't decrypted too, apears "1 unknow key(s)"

Hi, fanxinwuyou

On your key list there is "Unknown Signer, Key ID is 0xCA57A............ which is a private subkey/signing key which potentialy was used to decrypt files in your previous PGP.  Currently is missing. The only signing key which is valid is the one with 0xA7437EFC. Without having a full backup/restored of the key ID 0xCA57A.... you will not be able to decrypt old files.

thanks...