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10.0.1 client wont allow silent installation

Created: 21 Jun 2012 • Updated: 12 Jul 2012 | 8 comments
Sarah.Seftel's picture
This issue has been solved. See solution.


I have a situation when running silent installation in the background while outlook is open.

using silent installation on previous version worked great.

10.0.1 client pops out message that outlook is open.

Since it's a 40,000 users - we need to do it without the pop up issue.

any ideas?

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JesusWept3's picture

Probably best to open a support case?
but best bet is to get an older client and get the full log of a silent install, and a silent install of the newer client with full logging and just play spot the difference and pass it across

Rob.Wilcox's picture

how exactly are you doing the 'silent install'?  Which OS?  Have you tried just using msiexec?

Sarah.Seftel's picture

They customer is using the \qb switch.

win7, instaling trough SCCM, I've asked him to try the \qn switch and let me know.

Rob.Wilcox's picture

FWIW I tried both switches, and they both worked for me ...

MSIEXEC /i <name of MSI> /qb

This is Windows 7 SP 1 x86, Office 2010 SP 1 x86.

Sarah.Seftel's picture

opening a case @ Symantec, will provide the results later on.

Sarah.Seftel's picture

the syntax should be:

Msiexec.exe /i SEV10.msi /qn MSIRESTARTMANAGERCONTROL=Disable REBOOT=ReallySuppress

as it appears that WIN7 hav a version 5 of MSIEXEC windows installer, which has newer parameters.

for outlook to not close or system to reboot you must add the : MSIRESTARTMANAGERCONTROL=Disable REBOOT=ReallySuppress in the end of the command.

Case closed smiley

Bruce Crankshaw2's picture

Thanks for update, thats a good one to keep in mind

Rob.Wilcox's picture

WOW that's awesome.. Maybe one of the Symantec Support people (who follow this forum) can get a Doc-Etrack raised to make a change to the documentation?