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11.0.6.a extremely long logoff

Created: 23 Jul 2010 | 11 comments
wits1's picture
+2 2 Votes
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We have installed on new Windows 7 x32 the 11.0.6.a build of endpoint, and since doing so, the workstations take on average 6-8 minutes to log off.
If we disable all the endpoint services, or uninstall endpoint the logoff process takes about 20-30 seconds.
Any ideas?

Comments

Fatih Teke's picture
23
Jul
2010
1 Vote +1
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scan?

Hello,
is there a log off scan in progress? Or another something prosess in log off?

Best Regards.
Fatih

 Everything works better when everything works together.

Prachand's picture
24
Jul
2010
1 Vote +1
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Do you see any ccapp.exe related error at log off?

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

Acretian's picture
24
Jul
2010
0 Votes 0
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You can try to disable Tamper Protection and Check,

Farzad's picture
25
Jul
2010
0 Votes 0
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try to log in to the Console with the local administrator.

  1. Logg of Windows
  2. Log in locally with the local administrator

Check if this solves the issue. If the problem is solved, then the issue is related to the credentials you have installed the SEPM with.
In this case, repair the management with that local account.

Symantec Certified Specialist  \  MCSE +Security  \  CCNSP

wits1's picture
26
Jul
2010
0 Votes 0
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We do not see a ccapp.exe error
 

wits1's picture
27
Jul
2010
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same issue logged in with local administrator

kavin's picture
27
Jul
2010
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is it everytime you logg off or its some time???
Do you have backup exec software on the client??

Acretian's picture
28
Jul
2010
0 Votes 0
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In SAV there was a similar issue caused because of Tamper Protection and Profile Sync during Log off

arp_tahsin's picture
28
Jul
2010
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How was the logon process?  Did you install sep with firewall?

Farzad's picture
29
Jul
2010
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Disable the Application and Device Control and check if this solves the issue.
Please tell us the result.

Symantec Certified Specialist  \  MCSE +Security  \  CCNSP

msmstein's picture
22
Sep
2010
0 Votes 0
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Did disabling the App&Dev

Did disabling the App&Dev Control work? I am seeing a similar issue where by SEP with DEV/App Ctrl causes LONG delays in logoffs (Win XP SP3) but when the service is off (agent and SEP prot services) it does NOT occur? It seems that SEP is "Slowing" up a logout process we have whereby "robocopy" copies info automaticvally for the user on logout...