Proactive threat scan detects a process, it gets detected on the managed client and a log is created. The management console does not seem to receive the event, and the process does not appear in the detect process list.
We had a very simple process using versions: 11.61, 11.62, 11.63, 11.70 - to add a TruScan Proactive Threat Scan Exception all we had to do is wait until the managed client detected it, then go in the console find it under "Detected Processes" and add the exception.
However now the detected process never shows up in the list. The only way I can add a new detected process now is monitor logs, add process to centralized exceptions policy, and add it this way. However, we do not use centralized exceptions so this is not helpful.
Any help would be appreciated,
Scott