Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

11D 7170 Service Packs

Updated: 24 May 2010 | 4 comments
Danny Persaud's picture
0 0 Votes
Login to vote

I'm trying to install SP3 for my 11D 7170 installation. However, when I run the update I get the following error:

 

V-225-136: The patch failed to install. Return code: 1602

 

It seems like the resolution is to install SP1 first, however I can find the download anywhere. Can someone provide me with the link to download SP1?

 

Thanks

Comments

NicholasC's picture
02
Jan
2009
0 Votes 0
Login to vote

All download and patches for Backup Exec can be found here:

http://www.symantec.com/business/support/downloads.jsp?pid=15047

 

From "Product Version" drop-down menu, select "11.0 7170 SP1"

msmolinski's picture
19
Nov
2009
0 Votes 0
Login to vote

I can also not find 11D 7170

I can also not find 11D 7170 Service Pack 1. I can only find Service Packs 3 & 4 which will not install because Service Pack 1 is not installed.

Please help.

Thank you.

Ken Putnam's picture
19
Nov
2009
0 Votes 0
Login to vote

RE: I can also not find 11D 7170

i seem to remember this when SP3 first came out.  I thought that Symantec had updated both SP3 and SP4 to not require SP1\

I'd say that you need to call Suport on this one  :-(

If this response answers your concern, please mark it as a "solution"

msmolinski's picture
19
Nov
2009
0 Votes 0
Login to vote

My problem is that we have a

My problem is that we have a charity version that does not include support calls. But all attempts at updating have failed.