We are talking about VDI: Virtual Desktops.
The problem, at least with 11.0.6300, is that those services (IPS, Truscan, firewall) would often detect Citrix PVS traffic as malicous and block said traffic. When that happens, the computer is dead in the water. That is because the hard drive is not physical, it is virtual, being streamed over the network through Citrix PVS. As these are shared pooled images, and a reboot clears the virtual disk cache, there is no way for me to determine what exactly was detected. I was able to reproduce the problem over and over on multiple machines, and multiple base images. Removing everything except for the base AV product completely resolves the problem.
Prior to begining with VDI, I had whitelisted the VDI PVS servers IP addresses.
Since 12.1 is said to be made for virtual environements, are there any techinical documents on how to intigrate 12.1 with IPS, SONAR, firewal and Citrix XenDesktop PVS? What exact steps to take to prevent this lockup issue?