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12.1.3 SEPM policy not getting updated on 12.1.1 clients

  • 1.  12.1.3 SEPM policy not getting updated on 12.1.1 clients

    Posted May 02, 2014 06:58 AM

    Hello Folks:

    I've an issue with the process exclusion policy which I created for endpoints. My SEPM is 12.1.3 & few of my clients are running on 12.1.1 & 11.x version. The issue is with the older version clients where this policy is not working. Any suggestions ?



  • 2.  RE: 12.1.3 SEPM policy not getting updated on 12.1.1 clients

    Posted May 02, 2014 07:02 AM

    Does new policy are received ?

    Check both SEP and SEPM policy are same.

    Troubleshooting Policy Changes

    Article:TECH105907 | Created: 2008-01-15 | Updated: 2010-08-13 | Article URL http://www.symantec.com/docs/TECH105907


  • 3.  RE: 12.1.3 SEPM policy not getting updated on 12.1.1 clients

    Posted May 02, 2014 07:03 AM

    Please check that older client's machine's are communicating with new sepm or not.

    All older client's should be online with new SEPM



  • 4.  RE: 12.1.3 SEPM policy not getting updated on 12.1.1 clients

    Posted May 02, 2014 07:05 AM

    clients communicating with SEPM? do u see the green do on them?



  • 5.  RE: 12.1.3 SEPM policy not getting updated on 12.1.1 clients

    Posted May 02, 2014 07:07 AM
    Enable sylink debugging and post the log here for review


  • 6.  RE: 12.1.3 SEPM policy not getting updated on 12.1.1 clients

    Posted May 02, 2014 07:08 AM

    The clients are ommunicating to SEPM and the policy versions are same. In most of the cases if I reinstall the clients with 12.1.3 the problem is getting fixed.



  • 7.  RE: 12.1.3 SEPM policy not getting updated on 12.1.1 clients

    Posted May 02, 2014 08:05 AM

    12.1 can manage all previous versions of 12.1

    You may want to ring up support to see this was a bug and fixed in a later release



  • 8.  RE: 12.1.3 SEPM policy not getting updated on 12.1.1 clients
    Best Answer

    Posted May 02, 2014 08:13 AM

    Support says that I need to upgrade to 12.1.3 for fixing the issue and as a workarround I need to set tamper protection to log only.



  • 9.  RE: 12.1.3 SEPM policy not getting updated on 12.1.1 clients

    Posted May 02, 2014 08:15 AM

    I guess it won't hurt to try it on one affected client. Best practice calls for both clients and SEPM to be on the same version so it's best if you can do that.

    I don't understand why tamper protection would play a role in this though.



  • 10.  RE: 12.1.3 SEPM policy not getting updated on 12.1.1 clients

    Posted May 02, 2014 11:22 AM

    BEcause the exclusion process is being flagged by tamper protection.



  • 11.  RE: 12.1.3 SEPM policy not getting updated on 12.1.1 clients

    Posted May 02, 2014 12:06 PM

    Well that seems counter productive...especially when it breaks it's own process. A bug I assume?