I was asked to make a report that shows how many Break-Fix tickets have been handled by who in what month.
In the table "ServiceDeskIncidentManagement" the field "date_created" often shows this value: 1753-01-01 00:00:00.000 while the "Start Date" in the ticket is correct.
In what table can I find the "Start Date" field? Why is the "date_created" field often filled out with this value?
Thank you for your help.