2008 clients cannot upgrade nor clean install SEP 12.1 RU1 (managed)
I've been fighting with this for a week.
We have a 2008 R2 server running SEPM 12.1 and I upgraded it to RU1 a week ago and deployed client upgrades to self and other 3 servers (2x 2008 Standard 32-bit and 1x XP SP3).
SEP 12.1 RU1 got upgraded successfully on 2008 R2 (primary domain controller with firewall) and win XP SP3 (simple member "server", firewall turned off), however it did very weird things with 2 windows 2008 servers.
namely on 2 machines (2008 domain controllers with firewalls) it went into a loop of uninstalling 12.1 (then asking for reboot) then trying to install 12.1 RU1 (and asking for a reboot) and then re-installing 12.1 again, and all over again until I deleted the deployment client package from SEPM server and local cache in Program Files on both machines to stop the madness.
Now, I tried exporting the SEP 12.1 RU1 32-bit package to a network share and installing it manually on problematic servers, no go. error status 1603, installation failed.
Then I removed all Symantec software from 1 problematic server, rebooted, used CleanWipe (all YES answers), rebooted, manually deleted left over files from Program Files, and again tried manually installing the exported SEP 12.1 RU1 32-bit package, no go. same error 1603.
I tried disabling the Firewall on both SEPM machine and the problematic machine, no effect. What is going here? Never had such deployment problems with SEP so far and we've been using it for long since ver 6.0 or 7.0 (was different name back then) ...
here is the error:
Log Name: Application
Date: 4/23/2012 3:04:57 PM
Event ID: 1033
Task Category: None
Windows Installer installed the product. Product Name: Symantec Endpoint Protection. Product Version: 12.1.1000.157. Product Language: 1033. Installation success or error status: 1603.
<Provider Name="MsiInstaller" />
<TimeCreated SystemTime="2012-04-23T19:04:57.000Z" />
<Security UserID="S-1-5-21-*************************************************" />
<Data>Symantec Endpoint Protection</Data>