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2010 R3 Dedupe directory constantly in use

Created: 15 Jul 2013 • Updated: 15 Jul 2013 | 4 comments
This issue has been solved. See solution.

Currently I'm running into an issue where my Dedupe directory that is constantly in use. Reboot the box, in use, it's been this way through 2 reboots and 4 days causing our backups to fail and other backups to become queued. Is there any way to track what is currently using the Dedupe directory? I see that the spoold task (PureDisk Content Router) is utilizing 1-10% of the CPU and about 5GB of memory so I know it's being used but by what I'd like to know.

 

Server specs:

E5410x2 (2.33GHz quad cores)

64GB RAM

Dedupe directory 14.9TB RAID10 on a Dell MD100

 

Thanks

Operating Systems:

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teiva-boy's picture

Could be a maintenance/cleaning task?  

That said, while it's constantly in use, this is pretty normal.  What specific error messages are you receiving?  

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) http://mysupport.symantec.com "We backup data to restore, we don't backup data just to back it up."

theoriginalgiga's picture

no active jobs running, no maintenance tasks are listed in the job monitor. when I get failures and not just queued the error is "Physical Volume Library Drive not Available".

teiva-boy's picture

Because the Dedupe engine in BackupExec is ported from Linux, there are no "running jobs," in the GUI.  You have to drop to a DOS/CLI prompt to see anything interesting.

As an example:

crcontrol --processqueue
crcontrol --processqueueinfo

Here's a list of common topics as well as common errors and steps to troubleshoot the dedupe option in BackupExec.  

http://www.symantec.com/business/support/index?page=content&id=TECH140383

 

Here are a couple of errors that are very close to what you are describing:

http://www.symantec.com/business/support/index?page=content&id=TECH125356

 

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) http://mysupport.symantec.com "We backup data to restore, we don't backup data just to back it up."

SOLUTION
theoriginalgiga's picture

Thank you for the links, I'm reading through the logs now. I'll also look into the dedupe engine via CLI. As of right now the Dedupe drive has become available (just how every good problem dissapears when the tech is around), but if I find anything interesting I'll post my results.