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2012 Encryption Keys

Created: 06 Feb 2013 | 1 comment

Hi,

I'm trying to restore a tape from another BE installation and it's encrypted. I've catlogued the media but it's using the encryption key with the same name, which has the wrong pass phrase. I've tried removing this key but it states that it's using three restore jobs that don't exist, and replacing it says that it's not in use. Is there any way that I can either:

a) remove the three restore jobs that the key is associated with? In 2010 you used to have selection lists but due to 2012's shoddy GUI I have no idea how to find these selections.

b) force it to use a different encryption key. 

Thanks!

Mark

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Colin Weaver's picture

We will almost certainly need to dig around inside the Backup Exec database to solve this which really needs a formal support call to be logged.