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25 User SEP 12.1 License

Created: 27 Sep 2013 • Updated: 26 Oct 2013 | 8 comments
Ian_mk's picture
This issue has been solved. See solution.

Hi All,

I have 25 User SEP 12.1 with only 8 Users installed & in use so far.

My question is what happens to my license after 1 year of the license?

Do I just lose the other 18 User license?

Thanks!

 

Operating Systems:

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.Brian's picture

You shouldn't lose them. You get what you paid for. They will just remain vacant unless you install to new clients.

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Ian_mk's picture

Hi Brian,

Thanks but does that mean after one year lapses, I can still use the other 18 with the old license and just get a new license for the used 08 or use part of the 18 on the 08 users.

I'm really trying to understand this situation because it looks like my client is never going to exhaust all 25 User license before year end.

.Brian's picture

Yes, you shouldn't lose the licenses if you don't use them. You already paid for them. Ideally, you want to use what you pay for but if you don't, you shouldn't lose them. After one year you will need to renew for all 25.

https://www-secure.symantec.com/connect/articles/s...

Licensing Symantec Endpoint Protection

Article:HOWTO80778  |  Created: 2012-10-24  |  Updated: 2013-08-20  |  Article URL http://www.symantec.com/docs/HOWTO80778

 

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James007's picture

Hi.

If you have 25 license after one year all license are expired so you need to renew all license.

SEP 12.1 and License Concept

 

https://www-secure.symantec.com/connect/articles/sep-121-and-license-concept

Mithun Sanghavi's picture

Hello,

I agree with James response above.

However, it would be advisable to Contact the Licensing Department via:

Website: http://symantec.custhelp.com

Phone number: 1-800-721-3934

Email: license@symantec.com

https://licensing.symantec.com/acctmgmt/index.jsp

For Renewals or view details of your Symantec support contracts visit our License Renewal Center.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Ian_mk's picture

Thanks guys!

I appreciate the higlights on licensing, I have since sent mail to license@symantec for more clarity.

James007's picture
HI,
 
Do you need more help here?

 

Ian_mk's picture

Hi James,

I'm ok for now, just need to get the license renewal cost for the same product and probably less users as I don't think my client will ever use all the 25 in one calendar year.

SOLUTION