Email Security.cloud

Hello.

We had an email server moved over the weekend to a new setup and some email are being rejected with the "501 Connection Rejected" error.

IPs: 64.191.166.60 & 64.191.166.61

Thank you.

Hello, 

I've submitted a request to have restrictions removed from both of your IPs. Block should be lifted within 24 hours. 

Thank you for the prompt reply.

Please don't take this the wrong way.

Still being blocked.

I realize you mentioned 24 hours, but I have seen many other complaints like this in these forums where the resolution said "should be good within the hour" or pehaps 2 hours.

Any way to speed this up? Thank you very much. Customer of yours (I can only assume) is very aggitated.

Thank you.

Additional info from latest bounced/failed attempt:

   host cluster5.us.messagelabs.com [216.82.250.99]
    SMTP error from remote mail server after initial connection:
    501 Connection rejected by policy [7.7] 12616, please visit www.messagelabs.com/support for more details about this error message.

Hello, this is done block lifted. Changes may take 15 minutes to propagate. 

Fantastic, it worked. Thank you VERY much.