Email Security.cloud

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  • 1.  501 Connection Rejected by Policy [7.7]

    Posted Jul 18, 2016 01:20 PM

    Hello.

    We had an email server moved over the weekend to a new setup and some email are being rejected with the "501 Connection Rejected" error.

    IP: 198.136.59.226

    Thank you.



  • 2.  RE: 501 Connection Rejected by Policy [7.7]

    Posted Jul 19, 2016 11:23 AM

    any feedback?



  • 3.  RE: 501 Connection Rejected by Policy [7.7]

    Posted Aug 04, 2016 09:38 AM

    Hi cv26,

    I responded to an older post of yours. We reviewed the IP and you should no longer have any issues connecting to our infrastructure.

    Regards,
        
    Ben Beaulieu
    Sr Technical Support Engineer



  • 4.  RE: 501 Connection Rejected by Policy [7.7]

    Posted Aug 15, 2016 04:03 AM

    hello,

    i get right now the same error:

    501 Connection rejected by policy [7.7] 16911

    501 Connection rejected by policy [7.7] 3308

     

    Ip: 89.31.137.173

     

    can someone help?



  • 5.  RE: 501 Connection Rejected by Policy [7.7]

    Posted Sep 13, 2016 09:13 AM

    Hi th17,

     

    Your IP isn't listed on any public block lists - if you're still having the problem, it's likely your IP is still listed on an internal blocklist at Symantec.

     

    If you give the .cloud support guys a call - they will be able to clarify and get this removed for you if needed.



  • 6.  RE: 501 Connection Rejected by Policy [7.7]
    Best Answer

    Broadcom Employee
    Posted Sep 16, 2016 06:06 AM

    Hi Th17,

    Looks like your IP is now clear after running some checks on it.

    Kind regards

    Dave Parker