Endpoint Protection

 View Only

  • 1.  503 Service Unavailable

    Posted Mar 22, 2011 06:21 AM

    Hello,

    I have two SEP managers connecting to a separate SQL 2005 server as the database.

    One of the SEP Manager consoles' Home, Reports and Monitors tabs are not displayed. I'm getting this error on those pages:

     

    503 Service Unavailable

    Failed to connect to server localhost

     

    I checked the ODBC connection, it's succesful. I tried uninstalling and reinstalling the IIS then repairing the installation but no help.

    All I have in scm-server-0.log is:

     

    2011-03-22 12:10:54.569 SEVERE: ================== Server Environment ===================
    2011-03-22 12:10:54.569 SEVERE: os.name = Windows 2003
    2011-03-22 12:10:54.569 SEVERE: os.version = 5.2
    2011-03-22 12:10:54.569 SEVERE: os.arch = x86
    2011-03-22 12:10:54.569 SEVERE: java.version = 1.6.0_14
    2011-03-22 12:10:54.569 SEVERE: java.vendor = Sun Microsystems Inc.
    2011-03-22 12:10:54.569 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2011-03-22 12:10:54.569 SEVERE: java.vm.version = 14.0-b16
    2011-03-22 12:10:54.569 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2011-03-22 12:10:54.584 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    2011-03-22 12:10:54.584 SEVERE: java.user = null
    2011-03-22 12:10:54.584 SEVERE: user.language = en
    2011-03-22 12:10:54.584 SEVERE: user.country = US
    2011-03-22 12:10:54.584 SEVERE: scm.server.version = 11.0.6200.754
    2011-03-22 12:10:57.897 SEVERE: ================== StartClientTransport ===================
    2011-03-22 12:10:58.881 SEVERE: Schedule is started!
    2011-03-22 12:16:31.241 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ScheduledReportingTask
    java.io.IOException: Not in GZIP format
    at java.util.zip.GZIPInputStream.readHeader(GZIPInputStream.java:137)
    at java.util.zip.GZIPInputStream.<init>(GZIPInputStream.java:58)
    at java.util.zip.GZIPInputStream.<init>(GZIPInputStream.java:68)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:413)
    at com.sygate.scm.server.task.ReportWriter.generateReport(ReportWriter.java:155)
    at com.sygate.scm.server.task.ScheduledReportingTask.generateReport(ScheduledReportingTask.java:236)
    at com.sygate.scm.server.task.ScheduledReportingTask.run(ScheduledReportingTask.java:189)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
     
    Need help on this,
    Thanks
     
    Bekir


  • 2.  RE: 503 Service Unavailable
    Best Answer

    Trusted Advisor
    Posted Mar 22, 2011 06:29 AM

    Hello,

    This message results from a failure of SEPM components to communciate rather than a failure to process a compressed file. The error appears due to environmental factors.

    Try:

    1) Bypass proxy server for local addresses would be unchecked in IE.

    Please enable the same and the console displays the first three tabs again.

     

    2) Please check, if MS SQL Database Server Transaction Logs are hung. That also could cause this issue to occur.



  • 3.  RE: 503 Service Unavailable

    Posted Mar 22, 2011 06:32 AM

    ya, I agree with  Mithun...try that  first....let us know, if it still does not work



  • 4.  RE: 503 Service Unavailable

    Broadcom Employee


  • 5.  RE: 503 Service Unavailable

    Posted Mar 22, 2011 07:05 AM

    Thanks Mithun,

    Proxy settings in registry was corrupted I guess. I had to delete the keys and re-set the settings within the IE. Then it worked.

     

    Regards,



  • 6.  RE: 503 Service Unavailable

    Trusted Advisor
    Posted Mar 22, 2011 07:09 AM

    Hello Bekir,

    Thank you very much.

    I Truely Appreciate it.