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5230 call home and software update targets and ports

Created: 25 Nov 2013 • Updated: 07 Feb 2014 | 2 comments
This issue has been solved. See solution.

I have several netbackup 5230's in a special network.  And by special I mean I have to be able to tell the firewall team what ports and target i.p. addresses I want to access outside it. 

So does anyone have a handle on what Ip address these units contact for. 

1. Software updates (manage > software > check, download)

2. Call Home (datacollects, and hardware errors)



Operating Systems:

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Mark_Solutions's picture

Call Home uses SSL, so 443 and connects to IP address and

TheNetBackup Product Improvement Program agent uses the same port and communicates with on IPaddress

I had the feeling that software check uses the same port but i will see if i can find out where it talks to

If you use the IPMI that uses various ports too (5123, 5120, 7578, 7582 and 5127)

Hope this helps

Authorised Symantec Consultant

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Dave_ts's picture

You are also able to setup a proxy if needed

To enable proxy settings, run the Main > Settings > CallHome Proxy Enable command.

To add a proxy server, run the Main > Settings > CallHome Proxy Add name port command. Here, name is the TCP/IP address or the fully qualified
domain name of the proxy server and port is the port number.