Client Management Suite

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  • 1.  7.0 Clients not updating correctly with new 7.1 Install

    Posted Mar 12, 2011 01:03 PM

    We were running CMS 7.0 on a 2003 Server.  We shutdown that server and built a new 7.1 installation in 2008 (used same server name)

     

    When new server was up and after discovery was done, we discovered the 7.0 clients were not talking to new server.

     

    We then sent a client uninstall and client install to all our systems (XP).  results were erractic.  On one system, while the new client was still installing, I was able to sent a Quick Run job through but it failed to run.  I noticed at that time, there were 6 plugins installed.  After waiting another 30 minutes, there were now only 5 plug-ins and when I tried another Quick Run, I got the "No licensed computer" error message.

    I noticed on another system that it had 12 plugins installed.  Also during the install process, the client had some additional links in the right-click menu (Diagnostics, Network Diagnotics) but when the install was completed, those additional links were gone.

     

    I am sorry if this query is poorly presented.  I am a complete novice to CMS.  I first saw the 7.0 console 2 weeks ago and had just learned to do Quick Delivery.

    Alsp complete novice in forum posting ;>)

    Any help would be appreciated



  • 2.  RE: 7.0 Clients not updating correctly with new 7.1 Install

    Posted Mar 13, 2011 08:18 AM

    Hope you get a resolution here.



  • 3.  RE: 7.0 Clients not updating correctly with new 7.1 Install

    Posted Mar 14, 2011 04:25 AM

    Hi Andy,

    Where is this moved to?

    Regards,

    Gerdian



  • 4.  RE: 7.0 Clients not updating correctly with new 7.1 Install

    Posted Mar 14, 2011 04:35 AM

    "Endpoint Management / Forums / Altiris Client Management Suite"

    I believe it was just in "Inside Symantec / Forums / General Symantec" before - not really specific to the (or any)  application, but if you feel I have moved it incorrectly, please let me know.



  • 5.  RE: 7.0 Clients not updating correctly with new 7.1 Install

    Posted Mar 14, 2011 10:13 AM

    Certainly migrating is something you want to do with ample preparation.. have you read the compilation of 7.0 to 7.1 documentation at this link?  Jmart pulled together some excellent documentation links.
    http://www.symantec.com/connect/node/1525181

    Specifically, did you read the ITMS 7.0 to 7.1 Migration Guide?

    Best practice is to use a new server name and new IP address for your 7.1 server so that you can continue to run 7.0.  It sounds like your 7.0 server has been blasted away, so I would tackle this as though you've lost your old server.

    First, confirm that your 7.1 server is healthy.  Are logs relatively clean?  Are packages replicating?  Can you install the agent on a brand new computer without issues?  If this is working, I would proceed to migrating clients.

    If you use site servers, you will want to upgrade those.  Best practice is to upgrade them to 7.1 in batches, as you move clients over.  If you have just a single site server, you can migrate it to 7.1 or stand up a new site server and install the 7.1 components.

    With your SMP working properly and your 7.1 site servers functional, you're ready to upgrade the clients.

    The first step is to redirect the agents to the new server.  It sounds like you used the existing server name, so they should already be talking to it.  Working with a single agent (because you want to test things before you roll it to every agent in your environment), clone the Symantec Management Agent 7.1 non site server policy and then apply it to the single test computer.  With it applied to your test computer, enable the policy and provide a schedule.  Force an update of policies on your test client and you should see the agent versions update.  It will close and relaunch the agent for you as it does this.

    At this point your plug-in upgrades should still be disabled.  Only after your agent is upgraded do you want to enable an upgrade of plug-ins to the 7.1 versions.  Again, clone them and apply to the test again to confirm this works well.

    When you're comfortable doing this for your test agent, expand to a pilot group; with this working well and without hiccups, enable the real policies for all agents and let them upgrade.  Again, upgrade the SMA to 7.1 before you update the plug-ins.  Don't upgrade more than a thousand nodes at once.

    I can't find a reason that the 7.0 clients would not be communicating with the 7.1 server.  How do you know they're not talking to the server?  If you try to update the configuration on the client locally by clicking 'Update' on the SMA settings page, do they not receive updated configurations?  What KBs have you followed or what steps have you tried?  Are any agents communicating properly, or is it all agents that do not communicate?  There are no port changes that would cause this.

    There is no need to do an uninstall and reinstall.  The Quick Run may have failed because it had dependencies on plug-ins that were not yet present.  Was the error code -1?  This typically means a plug-in or component is missing.

    Is your NS properly processing logs?  Check the \\NSservername\NSCap\ folders for .nse's.  You shouldn't find many if your NS is working properly.  NSE's should disappear quickly from the EvtInbox and you should not find a large number of NSE's in the Bad queues.

    Have you reviewed the logs on your new NS?  Is performance acceptable on your new NS, no CPU bottlenecks, etc?

    If you can post replies to all of the questions I've asked, and try the steps I've recommended, you should be able to get your environment operational again.  You should also read the Migration guide even though you've already migrated, because there are steps there that are necessary to follow for the migration you've just started.



  • 6.  RE: 7.0 Clients not updating correctly with new 7.1 Install

    Posted Mar 15, 2011 03:40 AM

    Things did not look as bleak on Monday morning..we did have some issues with servers on the weekend but after talking to Altiris support it was discovered that the Install Agent-Plug-ins were scheduled to run every 5 minutes so before a client could report it was done, the install started all over again. I believe the fellow that set that schedule thought it meant we would get faster updates on progress.

     This left multiple aptx.x folders in the Windows temp folder.  These started to fill up the c: drive on our servers so when the server guy was notified on Sunday of low disk space, he turned off the services on the CMS server to stop the folder creation. On my workstation it only created 9 folders!!!  It was as high as 45 on some servers.

     

    We resolved the issue this afternoon and before I left work today, my workstation was getting all the plug-ins.  We were also able to send out a Endpoint fix to all our machines as they needed a new .xml file to communicate with the EndPoint server which we installed on the new CMS server on Friday.  Until my fix went out, only 1 system was reporting to EndPoint and getting fresh definitions.  After 30 minutes of pushing out the "fix", almost half our systems were reporting in.

     

    So, all in all, things appear to have worked out.  As a Altiris "nembie", the situation looked very bad.  Looks like I received "baptisim by fire" but I believe the best way to learn how things work is to deal with them when they are aren't working.  A bit nerve racking but a positive learning experience!!

     

    Thanks for the response and advice on where to look for information when troubleshooting problems.  I am sure it will be of use in the future..I just hope not too soon nor too often  ;>)



  • 7.  RE: 7.0 Clients not updating correctly with new 7.1 Install

    Posted Mar 15, 2011 10:02 AM

    Glad you were able to get this working.  If I was able to help, please be sure to mark my post as the solution.

    I agree that some of the best learning comes when things aren't working right, but that doesn't mean it needs to be broken for all nodes in an environment.  Don't forget to test next time, and learn on one (or five) broken agents, not all of them!