Symantec Management Platform (Notification Server)

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  • 1.  7.1 Package Servers

    Posted Apr 12, 2011 03:37 PM

    I have SMP 7.1 running.  I installed the task service and package service on 2 more servers.  The package service works well on one server.  On the second server, the packages don't download.  They are in a "retrying download" state, see image.

    If I look at the download history for a package, you can see the retries; however, the http and unc paths work and the package can be manually downloaded.  See image.

    Both package servers are in the same site and are both unconstrained.  I have tried to delete a package on the troubled package server without any luck.  The log file on the trouble package server states "invalid xml returned by server".

    I have read in older releases that this may be a corrupted IIS issue.  I don't believe this is the case, the box is new/clean installs.  Any input would be appreciated.



  • 2.  RE: 7.1 Package Servers

    Posted Apr 12, 2011 04:22 PM

    It should resolve itself within 24 hours.  There are quite a few scheduled tasks that it relies on.  How old is this package server?



  • 3.  RE: 7.1 Package Servers

    Posted Apr 12, 2011 04:24 PM

    I was just configured this morning.  I have manually run 3 or 4 of the scheduled tasks without any luck.  I am hoping it resolves itself overnight as you mentioned.



  • 4.  RE: 7.1 Package Servers

    Posted Apr 12, 2011 04:35 PM

    You could check the package.xml and log.xml files (posting a sample if they're present) from C:\Program Files\Altiris\Altiris Agent\Package Delivery\{Pick a GUID}\

    It may hold clues on why it's failing.  One thought is to use NSConfigurator to increase the MaxGetPackageInfoRequests value from 10 to 50.  (Not quite the right name for the attribute, but close, I think.)



  • 5.  RE: 7.1 Package Servers

    Posted Apr 13, 2011 09:41 AM

    Here is a sample of the logs from the troubled package server.

    Package XML

    - <Package id="{4B747D25-612F-48FC-B6B5-9916D1BB755C}" name="Deployment Plug-in for Windows (x86)" size="0" version="1302207027" remote="false" priority="Normal" status="retrying" minspeed="0" enableMulticast="false" statusDescription="Invalid XML returned by server">
    - <Source time="2011-04-13 14:25:53" speedTest="true">
      <SiteQuery url="http://UKALTMGMT01.uk.dfg.com/Altiris/NS/Agent/GetPackageInfo.aspx" resource="{459D760E-1B96-4AC6-8207-8B7842B1BBEA}" type="packageServers" />
      <Codebase href="http://UKALTTASK01.uk.dfg.com/Altiris/PS/{4B747D25-612F-48FC-B6B5-9916D1BB755C}" snapshot="http://UKALTTASK01.uk.dfg.com/Altiris/PS/getpackagesnapshot.asp" />
      <Codebase unc="\\UKALTTASK01.uk.dfg.com\PkgSvrHostC$\{4B747D25-612F-48FC-B6B5-9916D1BB755C}\cache" snapshot="\\UKALTTASK01.uk.dfg.com\PkgSvrHostC$\{4B747D25-612F-48FC-B6B5-9916D1BB755C}\snapshot.xml" />
      </Source>
      </Package> 
     
    Log XML
     
    - <Log id="{4B747D25-612F-48FC-B6B5-9916D1BB755C}" downloadEvent="23" transferBytes="0" transferRate="0" attempts="23" successes="0" attemptTime="2011-04-12 18:58:00">
    - <History>
    - <Download version="0" status="retrying" statusDescr="Invalid XML returned by server" nextRetry="2011-04-13 16:25:53" transferBytes="0" packageSize="0">
      <Session startTime="2011-04-13 14:25:53" endTime="2011-04-13 14:25:53" source="http://UKALTTASK01.uk.dfg.com/Altiris/PS/{4B747D25-612F-48FC-B6B5-9916D1BB755C}" transferRate="0" transferBytes="0" transferCache="0" result="-2147467259" />
      </Download>
    - <Download version="0" status="retrying" statusDescr="Invalid XML returned by server" nextRetry="2011-04-13 14:25:51" transferBytes="0" packageSize="0">
      <Session startTime="2011-04-13 12:25:51" endTime="2011-04-13 12:25:51" source="http://UKALTTASK01.uk.dfg.com/Altiris/PS/{4B747D25-612F-48FC-B6B5-9916D1BB755C}" transferRate="0" transferBytes="0" transferCache="0" result="-2147467259" />
      </Download> 
     


  • 6.  RE: 7.1 Package Servers

    Posted Apr 13, 2011 04:38 PM

    Is ASP.NET installed on the site server running package services?  What OS is it running?  If 2008 or 2008 R2, did you run the Classic .NET AppPool steps?