Symantec Management Platform (Notification Server)

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  • 1.  7.1 SP1 Patch Management Failed Return Code 0

    Posted Oct 17, 2011 01:00 PM

    I've noticed something odd with Patch Management in our environment. Hopefully it's not just me so that perhaps there's an answer/fix out there. We are beginning to apply patches with SMP 7.1 and have noticed the Adobe Flash update likes to install and work fine,however, every morning at 3am the machines will try to rerun the job due to a status of "Installation Failed".

    Has anyone else experienced this or have a solution to why a return code of 0 on a Patch is causing the agent to think it has to re-run the patch at the next window? We currently have all patches being staged with defaults from Altiris/Adobe (command lines, etc).

    Below is a screenshot of one of the machines showing the issue.



  • 2.  RE: 7.1 SP1 Patch Management Failed Return Code 0

    Posted Oct 17, 2011 05:55 PM

    I've had this happen with a few flash releases. What I found is that I needed to re-create the packages and the issue was resolved...

    Right-click on the update in the patch remediation center and choose "Recreate Packages".

    Then do an update configuration on the client and re-run the patch cycle.. It should show success now..

    Good Luck



  • 3.  RE: 7.1 SP1 Patch Management Failed Return Code 0

    Broadcom Employee
    Posted Oct 19, 2011 02:40 AM

    Hi Vanyun,

    Retrn Code = 0 means that this particular patch was installed correctly, at least vendor (Adobe) thinks so. To troubleshoot the issue further, I would propose the following steps:

    0. Try to locate similar problem in http://www.symantec.com/business/support/index?page=content&id=HOWTO54657

    1. Locate Update binary on Client. It can be found in C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{PACKAGE_ID}\Cache. (PACKAGE_ID can be retrieved on Client, double clicking on Update -> Details Tab, Package ID)

    2. Check the actual binary version, compare it with the version, provided in Update Details on NS.

    3. Check that software update is actually installed on client - in Add/Remove programs.

    4. If Software is actually installed in Add/Remove programs, then please check, why it is not detected as Installed by Patch Management:

    a) Go To 'C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache', open STPatchAssessment.xml

    b) Locate Name of Bulletin there 'AFP10-3187' and reason, why it is missing. It will be something like: Reason="File version is less than expected. [FILE_NAME < X.X.XXXXX.XXXX]". You can also refer to STPatchAssessment.log for additional details.

    c) That could give a clue why the update is not reported as installed. Anyway, even if there is nothing suspicios - attach them here. 

    5. In case software not reported as installed in Add/Remove programs, try to manually execute the binary from 1. - maybe it will give any information in verbose mode, about why it was not installed.

    Please, let me know, if it helps. 

    Best regards,

    Serge