72 year old retired, ripped off by Norton
I am retired and used to have Norton Pro. When notified by Comcast that Norton provided free, I deleted my program, not knowing Norton unaware of my changes. In 2010 I purchased Norton Pro and was happy with it. Unknown (forgotten) by me is that it self-renewed. Norton renewed the subscription in February... I was in the hospital in Houston, TX (I live in CA). When I was able to work on my papers, I found that they had withdrawn $89.00 from my account. When contacted they offered a 40% return. I haven't had their product in years on my machine. They certainly can substantiate this and refund my money, but refuse to do so.
How do appeal to someone above the customer service staff... their best offer is a 50% refund. I want (need) a full refund. PLEASE, anyone, can you help??