Video Screencast Help

7.5 - Image capture job doesn't load pre-boot environment upon reboot

Created: 02 Dec 2013 | 14 comments

Hi,

I hope someone can help with another issue I have with 7.5 DS. I wasn't sure of the best title but hopefully that's descriptive enough. In short, I have created a simple job to capture an image. The tasks are:

- Prepare for Image Capture

- Create image

- Reboot to production.

The Prepare for Image capture job completes fine, then the machine begins to reboot but, it doesn't load the correct preboot environment automatically. I can press F8 and choose a pre-boot environment but the job doesn't continue to run, as I would expect. From 7.1, I know that it should just load the preboot environment I select in the job. I tried recreating the pre-boot environment, but bootwiz.exe doesn't seem to run. I recreate them, then update the client on the site server and it shows under task history "Update Client Configuration". But Bootwiz.exe doesn't run, and the same problem remains. I also tried a delta update but still bootwiz doesn't run.

Any ideas?

Thanks.

Operating Systems:

Comments 14 CommentsJump to latest comment

kzhang's picture

Hi wiggum83,

According to your thread, you didn't include reboot to PXE task in the client job. Please try to include the reboot to PXE task in the job.

wiggum83's picture

Hi kzhang,

That job was included in the task and the machine does reboot. It just doesn't choose the correct pre-boot environment automatically and therefore doesn't continue with the job of taking the image.

Thomas Baird's picture

First, be sure to get HotFix 1 installed (via the SIM)

IF you're still seeing that issue, where the reboot-to doesn't go into automation as it should, try turning OFF the ooption to "respond to known computers" in PXE and test again.

 

Let us know.

Thomas Baird
Private Consultant

 

wiggum83's picture

Hi Thomas,

Thanks for the input. I actually now have an open ticket for this but if you can help more quickly, that would be great. After installing HotFix 1, the machine wouldn't reboot at all when receiving the job. I was told to run "TaskServerSetup_x64" which now lets the client reboot. I'm also now a step further in that it loads the correct pre-boot environment, but now Ghost never runs! Do you have any other suggestions at all? I have the PectAgent.log and SMP.log files from X:\Program Files\Symantec\Deployment\Logs.

SMP.log

<event date='12/16/2013 14:57:57.7970000 -08:00' severity='4' hostName='minint-8ek6h4s' source='PectAgent' module='PECTAgent.exe' process='PECTAgent.exe' pid='1200' thread='1204' tickCount='35531' >
  <![CDATA[Version 7.05.1597]]>
</event>
<event date='12/16/2013 14:57:57.8600000 -08:00' severity='1' hostName='minint-8ek6h4s' source='PectAgent' module='PECTAgent.exe' process='PECTAgent.exe' pid='1200' thread='1204' tickCount='35593' >
  <![CDATA[AgentGlobals.h:114 Agent Exception, Could not laod file ErrorCode=0, SystemError=0]]>
</event>

PectAgent.log

[2013/12/16 14:57:57.797 1200:1204 2] Log File Created. Version 7.05.1597
[2013/12/16 14:57:57.829 1200:1204 2] AgentGlobals.h:139 RegisterLibrary: x:\program files\Symantec\Deployment\Client Task Agent.dll has been registered sucessfully
[2013/12/16 14:57:57.844 1200:1204 2] AgentGlobals.h:139 RegisterLibrary: x:\program files\Symantec\Deployment\AeXNetComms.dll has been registered sucessfully
[2013/12/16 14:57:57.860 1200:1204 2] AgentGlobals.h:139 RegisterLibrary: x:\program files\Symantec\Deployment\AeXBasicInventory.dll has been registered sucessfully
[2013/12/16 14:57:57.860 1200:1204 2] AgentGlobals.h:139 RegisterLibrary: x:\program files\Symantec\Deployment\AeXNSEvent.dll has been registered sucessfully
[2013/12/16 14:57:57.860 1200:1204 2] AgentGlobals.h:112 RegisterLibrary: LoadLibrary Failed to load x:\program files\Symantec\Deployment\AeXPackageDelivery.dll
[2013/12/16 14:57:57.860 1200:1204 0] AgentGlobals.h:114 Agent Exception, Could not laod file ErrorCode=0, SystemError=0
[2013/12/16 14:57:57.860 1200:1204 2] apps\DeploymentClient\PECTAgent\PECTAgent.cpp:144 Stopping PECTAgent. Please check for Network configuration or server name resolving problem and try again.

Thanks in advance...

wiggum83's picture

Hi Thomas,

Any further suggestions on this? I have an open ticket with Symantec on this two but am trying to follow up here and via a support as I have now not been able to image machines for over 1 month.

Thanks,

Zak

Klim_Belchev's picture

Hi Zak,

Have you checked if you get a proper IP address in your WinPE environment?

Also can you ping your NS and/or SS from preboot?

You may have to import/fix a NIC driver..

Regards,

Klim

 

wiggum83's picture

Hi Klim,

Thanks but that all checks out ok. See screenshot. Any other suggestions?

Thanks,

Zak

photo.JPG
Klim_Belchev's picture

Have you checked this:

KNOWN ISSUE: DS7.5 - Reboot-To and Prepare for image capture task fails

http://www.symantec.com/docs/TECH212019

wiggum83's picture

Hi Klim,

Yes, I've seen this, but this isn't the problem I'm having. It reboots to WinPE fine, just doesn't load Ghost. My support ticket has been open over a month now which isn't great.

Klim_Belchev's picture

What I would do is rather than putting all 3 tasks into a job, I would just run them separately by hand.

This way you can check the ghost and other logs in WinPE

If you just do Prepare for image capture, the machine should sysprep as then boot into PXE or whatever you have chosen in the task...

Once you are in preboot run the image capture job by hand and see what happens.

Also you might want to match the IP address you get into WinPE with the computer in the Altiris console - just to make sure you are not having some weird issue with duplicated GIUD...

wiggum83's picture

Can you tell me what the commands are to manually run the image capture using Ghost in the same way? I know how to capture an image using DISM but I want to replicate the way the automated job would run.

Thanks

Klim_Belchev's picture

Hi Zak,

Does your Ref PC boot into PXE on its own or you have to use F8 Menu?

Regards,

Klim

 

wiggum83's picture

Hi Klim,

After some troubleshooting, and as mentioned in the post on December 16th, it now loads the correct environment I chose automatically, without pressing F8, but the jobs I send never run in the preboot environment. I spent 3hrs 40mins on a call to Symantec on Friday but unfortunately it's still not sorted. Problem seems to be related to Pectagent.exe but still not sure of the fix...

Anything else you can think of?

Thanks.

Klim_Belchev's picture

Hi Zak,

We have upgraded to 7.5 and having issues across the board.

Prepare for Image Capture worked for me.

But Capture image does not work.

So I am getting the image manually and plan to import it using the Resource Import tool.

I will PM you...

Regards,

Klim