7.5: Incident received rule from specific channel
Created: 09 Jan 2013 | Updated: 26 Aug 2013 | 3 comments
SD 7.5. I have a rule in place in for OnIncidentReceived that is checking [Request Channel][Is Specific Channel(TechnicianPage)]. When this rule is run, it always fails to evaluate. In the log SD.IncidentManagementSimple log, I see this:
System.InvalidCastException: Specified cast is not valid.
at Symantec.ServiceDesk.Im.Automation.Conditions.RequestChannelCondition.EvaluateIsSpecificChannel(IncidentRulesetArguments arguments, ConditionVariantContext ctx)
I think this is a bug but was hoping someone else could verifiy it for me. The goal is really so that if an incident is submitting from the advanced submit form, it will retain the specific assignment from the page rather than hitting any rules below that may reroute it to a different service queue. Is there another way to do this that is escaping me?