Symantec Management Platform (Notification Server)

Here is our situation.

We have DTS and a Help Desk that do not have access to create filters.  They do search for PC's a lot to assign a quick delivery software and pre-sp1 many times they would search by user, now user is no longer in the default drop down list.  Right now they do not have permissions in order to add a custom criteria, so not sure if I have to go down that path and give them the rights to add a custom criteria, or if there is somewhere in the console that I can set the default list and add user to it.

If I have to add permissions so they can do it themselves does anyone know the specific permissions they would need?  I'm hoping for the default as a better solution.

I would also like to know how to adjust the default drop-down list for search criteria. I can add criteria to *my* list and they seem to stick. Those don't seem to appear there for any other users though. Additionally, there doesn't seem to be a way to save a custom search as there was in 7.1.

Did you ever get a resolution for this?  I have the same issue with our onsite techs and haven't been able to find the exact seting that needs to be adjusted.