Symantec Management Platform (Notification Server)

 View Only
  • 1.  7.6 HF1 - SMP server un-responsive during SMA push

    Posted May 30, 2015 09:21 AM

    For some time now we have been having regular occurances of a connectivity issue with our SMP server, currently running 7.6 HF1 but this occured back in various releases of 7.5 also. The symptoms are:

    1. Console would open but any pop-ups using Java would not load i.e. driver management and pre-defined computer configuration

    2. Could not RDP on to server, or when it did work only with a local account

    3. Scheduling of jobs would sometimes work but in most cases would not

    4. Telling the VM to restart would often cause it to completely hang

    Forcing the server off and back on again was often the only way to "fix" this. But the other week I noticed something, and that was that the times of the day it occured it was during the period that it was attempting to push SMA out to the network, configured for every 2 hours.

    Once I noticed this and rescheduled it to to it only once per day, in the afternoon, I noticed that these periods of inactivity were less frequent and in fact occured at the scheduled time of the SMA push.

    The question then is why is the server becoming un-responsive in this way? Is there a way of limiting the number of machines that it attempts to push to at any one time. My guess is that the majority of the machines that it is pushing to, synced from AD are either old machines that have not been turned on in some time, or machines that have failed, or indeed de-commissioned machines that we have not removed from AD yet. These machines will not respond and therefore leave a load of half open connections.

    In any case I wouldn't expect the server to hang like this and yet it does. The VM is configured with the VMXNET 3 adapter and has a 10GB connection to the network, as do each of the ESX hosts that we have, so I very much doubt it is saturating this link.

    Any insight into this would be most helpful.

    Howard



  • 2.  RE: 7.6 HF1 - SMP server un-responsive during SMA push

    Posted Jun 02, 2015 04:16 PM
    My best guess is to look at the infrastructure you are probably having issues with storage if you experience general slowness. I worked with a client to install 7.5 and it took over 8 minutes to install IIS on their VM they provisioned for SMP, I informed them of the slowness and when the SMP was installed. Once installed the console was so slowwww. I would look at Antivirus scanning on SMP and SQL DB, host utilization, the VM's utilization, SQL disk IO, latency from SMP to SQL.


  • 3.  RE: 7.6 HF1 - SMP server un-responsive during SMA push

    Posted Jun 03, 2015 03:40 AM

    That's the thing. I don't experience general slowness. The VM is a 16GB 4 processor box, with 10GB connectivity to the storage, which is NetApp.

    The ONLY time we experience this issue is when it is running an SMA push. At all other times its really fast, so much so that we have often had Symantec support comment on this during a rremote session as they had never seen it running so well!

     

    Howard



  • 4.  RE: 7.6 HF1 - SMP server un-responsive during SMA push

    Posted Jun 04, 2015 02:16 PM

    That is strange it only occurs during agent push.  I belive their is a throttle switch but highly doubt that is the cause.  GL