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7.6.0.3 clients

Created: 07 Aug 2014 • Updated: 15 Aug 2014 | 18 comments
This issue has been solved. See solution.

I've updated my appliances to 7.6.0.3, but when I am trying to use them to set up a new client, my only options to download from them is 7.6.0.1.  I've downloaded the client software and gone through the process of opening the share on the appliance, copying it over to the appliance, list downloaded, close share, etc., but it still doesn't show.  Am I missing a step or can I just not use the appliance as a download spot for 7.6.0.3?  

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Marianne's picture

Since Appliance 2.6.0.2 (NBU 7.6.0.2) the NBU client software is no longer included. 
2.6.0.1 was the last version to include 7.6.0.1 software.

You can find the client addons with installation instructions on the 2.6.0.3 dowload page:
http://www.symantec.com/docs/TECH217250

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Wes T. Gator's picture

I've downloaded the addons and added them to the appliance.  My question is, I want to be able to browse to the appliance and download the client software directly from the appliance.  The software that I'm downloading is not the most current version.  Is there a way to be able to download the current version of the client from the appliance?  

Marianne's picture

Have you tried these steps listed in the TN?

Perform this method from a computer that is connected to the appliance and that also has Internet access. Internet access is needed to download the files or packages from the Symantec Support website to the appliance.

1. Open an SSH session and log on to the appliance as an administrator.
 
2. Enter the following command to open the NFS and the CIFS shares:
 
    Main_Menu > Manage > Software > Share Open
 
3. Map or mount the appropriate appliance NFS or CIFS share directory using the steps below:  
 
    - Windows:  Map the following CIFS share on your computer:
   \\<appliance-name>\incoming patches
   
      NOTE: On Windows systems, you are prompted to provide the user name (admin) and its corresponding password.
 
    - UNIX: Mount the following appliance NFS share:
      mkdir -p /mount/<appliance-name>
      mount <appliance-name>:/inst/patch/incoming /mount/<appliance-name>
 
4. Scroll to the bottom of this page and download the release update or the client package. The following will help you determine which files to download:
 
... etc....
....etc....

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Wes T. Gator's picture

Yes, those are the steps I went through.  

mnolan's picture

You say you downloaded the addon client packages and added them to appliance, I just want to be very clear and confirm that you installed these rpms?

Wes T. Gator's picture

Yes, the addon clients listed on the page were rpms.

mnolan's picture

Again, just want to be clear with the steps.

 

You joined the files into a single file with resulting name and hash?

 NB_Appliance_N_2.6.0.3-1.tar 

MD5: b88502d94fcdf0f7edb58705d5bed261  SHA1: 71ae52027c407aa4b59de359d908ebf80d010a23

 

Then decompressed this file into the following

      SYMC_NBAPP_update-2.6.0.3-1.x86_64.rpm
   update.rpm.md5_checksum
      update.rpm.sha1_checksum
 
What also should match the checksum in those other files.
The moved said rpm to the share.
 
Then closed the share.
Then:
  Main_Menu > Manage > Software > List Downloaded
And finally kicked off the install with
  Main_Menu > Manage > Software > Install <patch_name>
 
Just to be clear, this is the procedure you followed.
Wes T. Gator's picture

No.  I did not download the appliance update via the TN.  I downloaded and installed the appliance update via the appliance.  Now I'm trying to add the client software so that I get the new version of the client software from the appliance.

Marianne's picture

Please follow the steps in the TN and as listed by mnolan?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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Wes T. Gator's picture

Just to be clear, you are saying that to get the client software installed on the appliance so that it's available to be downloaded, I have to download the appliance update and install it, even though the appliances are already updated?  I don't guess I understand how that process gets the clients installed, since they are not included in the server software.  

Scott_123's picture

When you update your appliance to 2.6.0.2 or 2.6.0.3 (NetBackup 7.6.0.2 or 7.6.0.3), you are installing both the NetBackup Server (Master/Media) and Client components on the appliance, so your appliance is running 7.6.0.3 Client.

This is different than putting the NetBackup Client binaries for various operating systems into a folder that can be accessed by other servers and used to download/install the NetBackup Client.  As a previous post said, these stopped being included as part of a "base" appliance install/update after 2.6.0.1.

Wes T. Gator's picture

Yes, the previous post that mentioned it was mine.  

Wes T. Gator's picture

Mnolan, I found the client rpms in the /inst/patch/appliance/available directory.  Should they be in the upgrading directory?  And if so, how can I get them there?

mnolan's picture

A) "I found the client rpms " Following the technote has you join it into a single file of the name listed in the TN. Are you seeing one file of the combined name or the three parts yet to be combined?
 

B) I would just move them off via cifs share, combine them if needed, then add them to the right share then proceed with the rest of the TN.

Wes T. Gator's picture

The technote has you combine the tar file splits for the appliance update to create the appliance rpm, not the client rpms.  The client rpms are downloaded and copied individually.   When I run the List Downloaded command, I get the following:

SYMC_NBAPP_addon_nbclient_INTEL-7.6.0.3-SLES11.x86_64.rpm

SYMC_NBAPP_addon_nbclient_Linux-7.6.0.3-SLES11.x86_64.rpm

SYMC_NBAPP_update-2.6.0.3-1.x86_64.rpm

SYMC_NBAPP_addon_nbwin-7.6.0.3-SLES11.x86_64.rpm

  •  
mnolan's picture

My Mistake, the install of these is in the same fashion however.

You should be able to then

install *packagename*

SOLUTION
Wes T. Gator's picture

Thanks.  That was the part I was missing.  I figured it out late last night after opening a ticket with our third-party support for it.  It had them stumped too.  The problem was that I didn't realize I had to 'install' the client rpm's.  It might have been clearer to me if I had gone through the manual process of installing the appliance update, but I did that through the appliance itself.  Now I have to go through and clean out old updates to free up space in the /inst file system so I can install all the new software.  

Thanks to everyone for taking time to help me with this.

Marianne's picture

Glad you came right!

We have been begging you for more than a week to follow the steps in the TN.

To install the downloaded packages is documented in the TN under the topic:

Steps to install the uploaded NetBackup Appliance software version 2.6.0.3 release update

....
....
 

To install a software update that has been downloaded to the appliance:
 
1. Log in to the appliance console and enter the following command to install the release update. Use the name of the release update rpm from Step 6.
 
    Main_Menu > Manage > Software > Install <patch_name>
 

.....
.....

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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