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84 and 802 status code receiving on every weekend backup

Created: 21 Jan 2011 • Updated: 24 Jan 2011 | 3 comments

HI Friends ,

Facing issue in Tape LIbrary and drives from september month.

ISSUE :  Tape Drive down and Media frozen happening on weekend backup.

STEPS DONE ALREADY :

Upgraded Firmware & drivers on both Tape Library and Backup Server(Master & Media server both are in one)

Tape Library shows &# SAC Error, we replaced Picker Assembly , PSB board and main controller Board.

Still getting Media Alert as mentioned below.

Media Error LOG : 21/1/2011

01/21/11 21:36:00 TD0347 3 TAPE_ALERT IBM.ULT3580-TD2.003 0x01000000 0x00000000

01/21/11 22:09:07 TD0348 2 WRITE_ERROR IBM.ULT3580-TD2.002

01/21/11 22:09:16 TD0348 2 TAPE_ALERT IBM.ULT3580-TD2.002 0x38000000 0x02000000

01/22/11 01:06:14 TD0353 2 WRITE_ERROR IBM.ULT3580-TD2.002

01/22/11 01:06:24 TD0353 2 TAPE_ALERT IBM.ULT3580-TD2.002 0x38000000 0x02000000

Kindly help me to resolve this as soon as possible.

Comments 3 CommentsJump to latest comment

Thomas K's picture

This is the wrong forum, I will move you to the Backup Exec forum.

itsmeaffinity's picture

Hi

Are you on backupexec version BE 2010 or BE 2010 r2 sp1

Also are symanrtec drivers installed for  tape dirve & are they upto date

Thank You

If this information helps you, please mark it as solution.

Thank You.

pkh's picture

Have you tested your library with an IBM diagnostic utility, including a write test.  If not, do so and do stop all the BE services first.