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8470p kernel panic after encrypting

Created: 08 Jan 2013 • Updated: 08 Jan 2013 | 10 comments

elitebook 8470p

pgpwde 10.3.

CentOss 6.3

pgpwde installs ok,  but after encrypting get kernel panic. not happening on other hp laptop models that I have tried.

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Alex_CST's picture

Do you have multiple laptops of the same configuration?  What is the make/model of the physical disk inside the elitebook?

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http://www.cstl.com

ptdragon's picture

this is the only 8470p,

hd is Seagate momentus thin

seraial ata disk drive 320gb

ptdragon's picture

The procceser is a Intel(R) Core(TM) i5-3320M CPU is this supported?

PGP_Ben's picture

yes, that i5 processor has AES-NI capabilities in the CPU that we can take advantage of for faster encryption also. but all the i3, i5, and i7 generation CPU's from Intel are supported with our latest releases.

This sounds like an OS incompability to me and Centos 6.3 is not in our list of support OSes for Symantec Drive Encryption 10.3 (yet).

Snippet of support OS releases from our release notes:


Ubuntu 10.04 LTS; (32-bit and 64-bit versions)

Red Hat Enterprise Linux/CentOS 5.4, 5.5, 5.6, 5.7, 5.8, 6.0, 6.1, 6.2; (32-bit and 64-bit versions)

Reference:

http://www.symantec.com/docs/DOC6204

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PGP_Ben's picture

I've tested CentOS 6.3 on an HP 8440p model (only HP Elitebook 84xx series notebook I have available right now). I used Symantec Drive Encryption 10.3 and encrypted the disk partially and have gone through multiple reboots with no kernel panic or anything.

What kernel version are you on?

I'm on 2.6.32-279.19.1.el6.x86_64 SMP

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ptdragon's picture

Kernel is 2.6.32-220.el6.x86_64

same build and pgp proceedure works on a 8530w, but not on the 8470p.

I am at a loss...

boot system

enter pgpwde password

get the centos splash screen then I get the following error and the system is unresonsive.

Kernel panic - not syncing: Attempted to kill init!

Pid: 1, comm: init Tainted: P           ---------------    2.6.32-279.22.1.el6.x86_64 #1

Call Trace:

 [<ffffffff814e9903>] ? panic+0xa0/0x168

 [<ffffffff8106f7a2>] ? do_exit+0c862/0x870

 [<ffffffff811780b5>] ? fput+0x25/0x30

 [<ffffffff8106f808>] ? do_group_exit+0x58/0xd0

 [<ffffffff8106f897>] ? sys_exit_group+0x17/0x20

 [<ffffffff8100b072>] ? system_call_fastpath+0x16/0x1b

panic occurred, switching back to text console

_

ptdragon's picture

Is there anything in the bios that should or should not be enabled?

PGP_Ben's picture

I would check if there is an Nvidia graphics/intel graphics switching option in the BIOS which can be turned off possibly?  Otherwise, 10.3.1 should be out soon. I would test with that since we are introducing newer linux release support in that version for Ubuntu 12.04 LTS and I believe RHEL 6.3/CentOS 6.3 support (but don't quote me on that). I'm not 100% sure.

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PGP_Ben's picture

Oh, I would also make sure that UEFI native boot is disable. We are only compatible with Legacy/MBR mode.

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PGP_Ben's picture

Any updates on this issue at all? Symantec Drive Encryption 10.3.1 should be available by the end of this month if all goes well with the release timelines.

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.